TouchBistro is one of the leading restaurant points of sale (POS) systems available today.
This system is specifically loved for its versatility, ability to work without internet connection, affordability and unique set of features.
Other aspects that make this POS system superior include its ability to integrate with numerous payment gateways and providers.
With TouchBistro POS installed in your business, you will find the various front-of-the-house tasks easier to implement. In this regard, the software is packed with a range of tools and features to make such tasks a breeze.
TouchBistro POS Review 2019
TouchBistro has been proven to be a solid point of sale system that is suitable for any full-service restaurant business.
In order to make the system more customizable to various business needs, the manufacturer allowed for the integration of the POS software with a vast array of add-ons.
So, what exactly makes TouchBistro a must-buy point of sale system for your restaurant? Throughout this guide, you will learn what makes TouchBistro superior to other restaurant POS systems.
TouchBistro Is More Than Just a Restaurant POS System
As you may be aware, not just any point of sale is ideal for your business.
As a matter of fact, many business owners are making the wrong choice simply because they do not know what to look for.
While there are many things to consider, in this regard, your preferred POS must offer all the features and capabilities you need—depending on the type of business you own.
To ensure that you get features that are tailor made to your business, TouchBistro offers several POS solutions.
For instance, the provider offers point of sale software options that are specifically designed for:
- Bars and clubs
- Full service restaurants
- Quick service joints
- Food trucks
Support, Plans & Customer Service
Each of these POS systems have a unique set of features and capabilities to suit their field of application.
Additionally, the provider offers several price plans to meet your budget and business needs.
As you will learn later in this review, each of the TouchBistro payment plans offers different features and capabilities.
When setting up your POS or fixing a malfunction, a reliable and knowledgeable customer support team will come in handy.
In this regard, TouchBistro customer support team is reachable through email or phone 24/7. Despite all these, you will find this system to be an affordable, feature-rich POS option for your business.
With this system installed in your business, you will find such tasks as inventory management, reporting and analytics, payment processing, floor and table management easier.
Benefits of TouchBistro
- Reliable customer support
- Can work online and offline
- May be connected to customer-facing and kitchen displays
- Relatively easy to use
- Allows for integration with apps, payment gateways and providers
- Has industry-specific features and capabilities
- Some users find the interface relatively hard to navigate
- Does not have a menu import feature
TouchBistro POS Pricing
Regardless of your POS preferences, the choice will eventually boil down to the much your business can afford.
However, the cost should not be the primary consideration while shopping for the best restaurant point of sale system.
Even so, you will find to TouchBistro to be an affordable POS with numerous industry-specific features.
With such considerations in mind, TouchBistro offers a great value for money—regardless of the plan you choose.
To make the product even more affordable for different businesses, the provider offers several price plans. All the payment plans by this provider are billed annually.
However, you will be required to pay for the first year upfront. Basically, all the plans will give you access to all TouchBistro features and capabilities, TouchBistro VIP community, 24/7 customer support and free software updates.
As such, the much you pay for your POS will mainly depend on the hardware you get. Now that you have decided to get TouchBistro for your restaurant, these are the pricing plans you should consider.
SOLO Payment Plan
Do you own a relatively small quick service restaurant? Chances are that a single terminal point of sale system will be just enough.
In such a case, you should consider getting the Solo payment plan by TouchBistro. Although this setup is rather simple, it will accomplish the basic POS functionalities in your business.
TouchBistro SOLO payment plan is currently priced at $69 per month. However, the amount will be billed annually. The hardware for this plan is just a single iPad.
From this iPad, you can carry out such POS tasks as:
- Process payments
- Take orders
- Manage the entire restaurant
For this basic POS plan, you will only get one license, which should suffice for a small restaurant business.
DUAL Payment Plan
Would you rather have the flexibility of two POS terminals in your business? If so, you should go for the DUAL payment plan.
As the name suggests, you will get two iPads for use as the POS in your restaurant. With such a Pos setup, you may use one iPad as a stationary terminal.
You may then use the second iPad to take tableside orders or to line-bust. You can think of it as a mobile point of sale terminal in the business. As such, this payment plan is best suited for small restaurants and quick service venues.
The provider charges $129 per month for this plan. However, this amount will be billed annually. Along with 2 iPads, you will also get two licenses with this plan.
TEAM Payment Plan
If you own a bar or a mid-sized restaurant, you may want to get a system that allows you to have the POS within arms reach.
Not only is this convenient, it also makes operations in your business more efficient. If you need such a system, you should get the Team payment plan by TouchBistro.
For $ 249 a year, this plan allows you to have an iPad stationed at each of the service areas in your restaurant. Alternatively, you can have your servers bring the iPads to the tables whenever needed.
Just like the other TouchBistro payment plans described above, this plan is billed annually.
UNLIMITED Payment Plan
Would you rather have a POS system that does not restrict your to the number of licenses or iPads you can use?
Then the Unlimited payment plan by TouchBistro will be a great choice.
Over the years, this plan has proven to be a great investment for high volume bars and restaurants.
This plan allows you to add more iPads to the POS system as your business expands. This POS solution is also suited for restaurant owners who would like to incorporate tableside ordering.
Such a move is a great way of boosting customer experience in your business. This payment plan is priced at $399 a month, which is billed annually.
As you can see, the cost of Touchbistro POS system is dependent on the number of licenses and hardware you get.
Regardless of the payment plan you choose, here are several features you will get from this POS provider:
- Cloud Reporting and Analytics
- Hybrid networking support
- Free product updates
- Full quick service and tableside POS features
- Unlimited users—both management and staff
- Access to TouchBistro VIP community
- Free email and phone support 24/7
- Premium hardware and install support
- Free daily data backup and integrated remote aid
TouchBistro Hardware Requirements
Basically, not two businesses within the restaurant and hospitality industry are the same.
This being the case, each restaurant business has a unique set of POS requirements.
This is why you need to invest in a point of sale system that caters to your specific business needs.
Before deciding on which hardware to buy, you first need to ascertain whether it is compatible with the TouchBistro POS.
In this regard, the following are some of the hardware options for all TouchBistro SOLO and Multi-iPad POS systems.
The POS app runs on almost all iPads. The tablet is mainly used as the POS terminal for the system. The system runs best on iPad Pro, iPad 9.7" and iPad Mini 4.
Although it is designed to run on iPads, TouchBistro does not support First generation iPad, iPad Mini 1, iPad 2 and iPad 3rd/ 4th Generation.
When establishing a multi iPad setup TouchBistro POS, you will need an iMac computer to serve as the server in the system.
In this regard, it is advisable to get an all-in-one desktop computer.
Regardless of which multi-iPad setup you want, you will need an iMac or Mac Mini computer to Sync all the iPads.
Additionally, you will also need the right keyboard and mouse for the system.
When choosing an iMac computer for your POS system, these are some of the hardware requirements you should consider.
- Must have a PCIe-based Flash Storage drive
- 7th generation, 2.3 GHz dual-core Core i5 processor
- At least 8GB 2133 MHz DDR4 RAM
- Not less than 256 GB SSD Flash Hard disk storage
Apple Mac Mini Hardware
If you would rather use a Mac Mini computer as the server in your POS system, there are certain specifications it must meet as well.
When used in the system, the computer will be storing all your TouchBistro data.
While the iMac hardware discussed above is suited for setups with more than 6 iPads, Mac Mini may be used for setups with up to 5 iPads only.
For this to work, you will need a complete Mac desktop computer with monitor, keyboard and mouse.
With regards to hardware requirements, here are some of the aspects you need to consider for this case:
- At least 2.6 GHz, Dual Core Intel i5 Processor
- 8GB LPDDR3, 1600 MHz SD RAM
- At least 256 GB PCIe-based Flash Storage
Keep In Mind
Regardless of the hard disk capacity, TouchBistro point of sales software will not run on Apple computers that have Fusion or ATA drives.
Other than these, you will need to connect your POS to the right receipt printer and kitchen printer. For the right printer and kitchen display to use with your POS, you need to refer to the hardware requirements on the provider’s official website.
TouchBistro Features and Capabilities
As you may be aware, TouchBistro is one of the most popular points of sale systems available today. This may be attributed to the vast array of features it has to offer restaurant businesses.
In this regard, the following are some of the key features and capabilities you will get from your TouchBistro POS system.
Floor Plan and Table Management
What is the point of having a POS system that does not streamline management in your business?
Rather than buying a generic retail POS system, it is advisable to get a product that is tailor-made for restaurant businesses.
TouchBistro is a good example of a leading industry-specific POS system.
The floor plan and table management feature is one of the industry-specific features that stand out in this system.
Essentially, the feature is designed to lay out the entire establishment, move parties around the restaurant, and take orders by table.
Additionally, this feature also makes it easier for you to manage multiple floors and sections of the restaurant. This goes a long way in enhancing customer experience and satisfaction as well as streamlining operations in your business.
This feature has been proven to have a horde of benefits for your business, including:
- Feature intuitive controls to help you add walls, tables, floors and sections with ease
- Allows you to easily transfer parties to another table or seat parties from reservations with ease
- Gives you an overview of the high-values as well as slow-turning tables in your restaurant from a single dashboard
If you have been following up with what your competitors are doing, you must have heard of tableside ordering and payment processing, right?
With TouchBistro POS system installed in your restaurant, you can either take orders at the counter or at the tables.
The tableside ordering feature, in this case, will help your servers fulfill orders more accurately and faster.
While many other POS options are also offering this feature, tableside ordering in Touchbistro allows your staff to up-sell high margin items.
Sell More Items
Additionally, the feature uses pop-up modifiers to enhance suggestive selling to your customers. In the long run, this will result in increased order placement efficiency, sales and customer service.
This feature will also offer you detailed reports. Such reports will show you how the different servers are performing. Such information will help you make informed business decisions.
Mobile Payment and Processing
Just as tableside ordering is important for restaurants today, so is mobile payment processing.
This feature makes it easy for servers to process customer payments at the table.
In this regard, the customers do not have to walk all the way to the counter to make their payments.
With it comes to payment processing, TouchBistro has partnered with Chase to offer you the best-in-class integrated payments.
The mobile payment processing option allows your servers to accept cash, debit and credit card payments at the table. The process is also simple and straightforward.
Some of the payment processors supported by TouchBistro mobile payment and processing include:
- Premier payments
- Chase Paymentech
This feature will help you go mobile with payment processing in your business as well as account for pay-ins and pay-outs with ease.
Reporting & Analytics
Regardless of the type of business you own, you can attest that decision making is not always easy.
In all cases, you need to rely on accurate data and reports to make an informed business decision.
So, how can you get this accurate reporting and business data?
With TouchBistro, this is pretty easy—the Reporting and Analytics feature does it all for you.
Any manager will tell you that accurate business data can be a powerful source of insight on the business. While this is the case, you still have customers to serve, food to prepare and a restaurant to run.
This leaves you little time to go through dozens of spreadsheets to gain insight on how the business is faring.
To save you the time and effort, the Reporting and Analytics feature of this system is designed to compile all this business data. This way, you and presented with a visual way to view the data.
Data is Stored on the Cloud
The data collected by the POS system is then stored in the cloud for you to retrieve and view.
In this regard, you can view such reports from any internet-enabled iOS or Android device wherever you are.
The complete ePOS suite of reports comprise of more than 50 detailed reports.
Some of the reports you will get from this system include comprehensive end of the day summaries and in-shift snapshots.
Such detailed reports make it easy for you to draw conclusions and make more informed business decisions to grow your business.
This feature allows you to:
- Determine profit margins of various menu items and decide whether the items should remain or go
- Monitor staff performance – this helps you ascertain the need for training to improve service delivery to your customers.
- See the areas of your business that need improvements
Customer Relationship Management (CRM)
As the saying goes, the customer is always right. This being the case, you need to worry about how you relate to your customers.
Basically, restaurant customers will be comfortable going back to a restaurant that understands and fulfills their specific needs.
With hundreds of customers to attend to, this is not an easy task; especially when you have to do it manually.
However, the CRM feature on TouchBistro is here to save your day.
The TouchBistro customer relationship management, along with loyalty features offered by the system will keep your customers coming back.
Gain Insight on Clients with CRM
This tool allows you to create regulars and relate more closely with your customers.
TouchBistro Loyalty feature, on the other hand, is designed to help you incentivize the customers; hence encourage them to sign up with your loyalty program.
By encouraging them to collect and redeem loyalty points in your restaurant, you will improve customer retention in the business.
This will, in turn, boost the profitability of the business.
This feature also allows you to communicate with your customers using targeted marketing via email, push notifications and SMS.
So, how exactly is this of any importance to your business?
- Allows you to track past orders and favorite order items for every account
- Allows you to reward loyal customers, track orders as well as account balances; hence drive more repeat customers to your business
- You can use the’ Regulars’ purchase history to influence promotion decisions and menu engineering in your restaurant.
Restaurant Inventory Management
This is another aspect of business management that can be cumbersome and time consuming, without the right tools.
However, the Inventory management feature of the TouchBistro POS makes this task easy and fun to accomplish.
While it is thrilling to own a restaurant that is in demand, it can be very frustrating for the customers for you to run out of stock mid service.
To help you avoid this scenario, TouchBistro point of sale system will keep track of the various items in your inventory.
So, how can this feature be of benefit to your restaurant?
- Keeps track of menu items against recipes to easily ascertain ingredient-level food costs in the business.
- Evaluates profit margins for the various menu items – this helps you make a call on whether a certain menu item should stay or go.
- Features in-service alerts to keep the responsible staff of inventory levels at any given time
Our Final Verdict
The various points of sale systems available today are basically designed to accomplish the same task. However, not all of these systems are built equal.
As opposed to the many generic retail POS systems in the market, it is advisable to get an industry-specific POS system, such as the TouchBistro POS, for your restaurant.
Not only is the TouchBistro POS affordable, it is packed with an assortment of features and capabilities that are relevant to restaurants.
Ranging from feature-rich, industry-specific POS software to robust and flexible hardware options, TouchBistro offers you a great value for money.