TapMango is one of the best customer loyalty solutions for restaurants, small retail, automotive, beauty, and nutrition stores. The platform is essentially designed for customer acquisition as well as retention efforts in your business.
specifically designed for small businesses, this solution will help you create, and launch loyalty programs with the aim of incentivizing your customers. This will, in turn, attract new customers to your business, and keep the current ones happy.
Throughout this TapMango review, you will learn what loyalty integration is all about, how much it costs, features as well as pros and cons.
What is TapMango?
You may think of TapMango as your lifelong marketing partner that offers intuitive marketing and exceptional software development solutions. This loyalty software is designed for small retail and restaurants to engage current and bring more new customers to your business
The platform offers a comprehensive loyalty feature-suite, coupled with the latest technologies in the industry. With such a solution, you can conveniently engage with your customers through SMS, email as well as in-app push notifications.
The solution will also allow you to create and customize your own loyalty program with an intuitive referral system and online review boost tools. The platform allows for integration with the best retail and restaurant POS systems. As such, it allows you to introduce mobile ordering and increase revenue.
TapMango Review – Company Overview
Founded in 2013, TapMango is the company behind the fully branded TapMango loyalty solution. The developer is headquartered in Toronto, ON, Canada.
Over the years, the company has been working tirelessly to offer restaurant and retail business owners with the most advanced rewards program in the industry.
According to thousands of business owners currently using the platform, TapMango is a huge success, offering you a feature-rich and highly customizable loyalty platform. The platform also happens to be a cost-effective way of developing and implementing customer loyalty programs in your business.
With TapMango in your business, you will be in a better position to engage with and reward your loyal customers. It has also been helping thousands of businesses unearth new revenue streams. Despite being an advanced, feature-rich solution, you will find TapMango relatively easy to use.
- Simple interface with easy-to-use tools
- Allows merchants to compete with larger chain retailers
- Strengthens customer engagement and relationship
- Empowers businesses to upsell as well as attract, and retain customers
- Convenient SMS, push notification and email interaction with customers
The software requires a lot of details to enter customers into a loyalty program, which may put them off. Again, you may find it rather hard to navigate through the software interface, especially as a beginner. However, TapMango customer success team will help you setup and navigate the platform, so you can see the value right away.
TapMango offers a quote-based pricing arrangement, where the cost is mainly determined by the number of locations and POS stations per location. The cost includes an upfront set up cost and substituent monthly subscriptions.
Although the cost will be tailored to your business size and requirements, third-party sources have revealed that the cost is about $199 a month. This cost is not inclusive of the initial setup fee charged by the provider. The solution is customizable to your specific business requirements, and so is its pricing.
As such, it may be scaled to include an unlimited number of tablets with different configurations. The solution also supports multiple business locations, up to 100 outlets. To get an accurate quote, you should contact TapMango through its official website.
TapMango Features and Capabilities
TapMango presents you with the opportunity to create custom loyalty programs that are branded to your business.
The solution will allow you to run flash sales aimed at driving traffic to your business as well as manage mobile ordering capabilities for multiple locations.
The preference of this platform by thousands of retail and restaurant business owners may be attributed to its features and capabilities, including:
Mobile Ordering Capabilities
The TapMango online ordering platform is designed to offer your customers an exceptional experience every time they shop online. It allows them to place orders directly from the app on their phones and pick it up from the store.
It will also allow the customers to load money on their e-wallet as well as earn loyalty points for every online order they place. Other online ordering capabilities you will like about the TapMango App include:
- Branded App
As opposed to some of the best cloud-based mobile ordering and customer loyalty apps, TapMango gives you the chance to tailor the customer app around your own brand. As such, the customers will be placing orders from an application that is branded to your business on their phones.
- Customizable Menus
In addition to the branded app, TapMango allows you to customize the menus whichever way you desire. For instance, it will let you build breakfast, lunch or even café menus that are specific to your business.
It makes it rather easy for you to create menu items, set prices, and add modifiers to the menus. Some of the menu modifiers you will be able to use, in this regard include sizes and toppings.
- Multi-Location Support
Even if you currently own a single location, you may need to open a few more as the business grows. For easier management, the mobile ordering App will prompt your customers to select which one of your locations they would like to order from. It will even allow them to sort the locations by distance from them.
- Menu Availability Scheduling
This feature allows you to choose when mobile ordering is available for the customers to use. This way, the customers will know when you have a break during the day or the kitchen is closed. This will ensure that the customers do not place orders when you are not available.
- Payment Options
Requiring the customers to pay online for their orders will prevent no-show scenarios in the business. In this case, TapMango allows them to pay up in two main ways; the e-wallet and credit card. The customers may load their e-wallets or instruct you to do it for them.
They may even pay for their orders using both the e-Wallet and a Credit card.
- Loyalty Points
In order to incentivize your customers, the TapMango online ordering app allows you to offer loyalty points for mobile orders as well. The solution also allows them to redeem their earned points for rewards or vouchers on mobile orders.
One of the things you will come to like about this platform is the exceptional set of marketing tools it has to offer. The TapMango marketing portal makes it comparatively easy for you to manage your customers and marketing campaigns among other things.
This is made possible by the intuitive back-end interface the provider has to offer. With this marketing portal, you will be able to send promotions and offers to customers via SMS, push notifications and email. The customers, on the other hand, can share images relating to your business on their social media accounts through the TapMango app or using the on-site tablet in your business.
The platform also makes it possible for your customers to add Google and Yelp reviews through a series of automated surveys. As a marketer, the platform will allow you to store customer information, allot redeemable customer points, and define flexible reward structures.
These are offered as part of the branding solution by TapMango and come in the form of a small keychain tag that your customers can carry around. The key tags are custom designed by a team of experts at TapMango and branded to your business.
During onboarding, a team of professionals will interact with you to design tags that are unique to your business. However, the keytags will never order without your final approval. Under normal circumstances, the standard TapMango setup includes 500 key tags, with an option to re-order in the event that you need more tags.
Although the key tags are the standard size, you may also order for the custom wallet-sized loyalty cards from the provider. These work the same way as the key tags but come in different shapes and sizes. Regardless of your choice, tags come at an additional cost that is quote-based.
Gift Shop Loyalty Programs
Whether you run a gift shop or just a specialty store, TapMango will allow you to run interactive loyalty programs that are tailored to this type of business. Just like the other features of the platform, TapMango loyalty programs have a range of useful tools to offer.
For instance, you may use the Smart Points capability to push overstocked inventory in the gift or specialty store. Again, it will make it more convenient for you to run a raffle right from your tablet. The platform has all the tools you need to run a turn-key Loyalty Program and be in a position to compete with larger businesses.
Improved Customer Experience
One of the great things about TapMango is that it allows for complete branding, top to bottom. Using the TapMango marketing portal, for example, gives you complete control over specials, rewards as well as marketing campaigns.
The solution will also allow you to dictate the customer details you need to collect at the sign-up page. This, along with the branded TapMango mobile app makes it more intuitive for your customers to enter into the loyalty program, track their points and redeem them in-store or remotely.
Customer Acquisition and Retention
Continually acquiring new customers while retaining the current ones is the key to increased profitability and growth in retail and restaurant businesses. The marketing portal offered by the platform features an assortment of marketing tools and customer enticement capabilities.
For instance, you will have access to such features as the renowned TapMango automated viral friend referral system. The automated survey capability offered by the platform will also help you improve the quality of Yelp and Google reviews.
Such capabilities will also help build customer trust in your brand. In addition to the flexible and customizable loyalty programs, it will also allow you to follow up, and interact with customers to enhance brand loyalty. This makes your customers more likely to come back to your restaurant or retail outlet.
TapMango Integration Support
The TapMango Loyalty Software offers a fully automated POS integration capability, featuring an open API. This makes the software compatible with a myriad of third-party point of sale (POS) system. This integration will come in handy whenever you need to convert sales transactions into repeat customers in the restaurant or store.
In this regard, TapMango is capable of integrating with some of the best retail and restaurant POS systems, including Clover, Square, Lightspeed, Shopify, Mindbody, Vend, and Checkfront. As you will come to learn, TapMango allows for simple and seamless integration with such POS solutions.
TapMango Customer Support
TapMango Headquarter is in 5775 Yonge St, Suite 1801 Toronto, Ontario M2M 4J1 Canada, but you may get in touch with their customer support team in several ways. To begin with, you may call them at 1.855.208.0020.
You may also send them your inquiries and concerns via email addressed to email@example.com. Alternatively, you may just fill a form on their ‘contact us’ page with your details and a skilled expert will call you back shortly after.
Our Final Verdict
TapMango is rated as one of the leading customer engagement and loyalty programs for a reason. To begin with, it allows you to create your own loyalty program. The program also offers some of the best branded key tags, customer groups, instant deal, and marketing portal capabilities.
As opposed to some of the leading loyalty programs for restaurants and retail stores, TapMango also features automated surveys and unlimited campaigns. Based on TapMango reviews by its current users, the program is relatively easy to use, especially the messaging, customer rewards, and check-in system.
You will also find TapMango customer support highly responsive and helpful regardless of the method you use to contact them.
Learn more about TapMango at www.tapmango.com