Are you looking for the traditional appeal of server-based POS systems or are intrigued by the functionality and convenience of a cloud-based system? Well, Restaurant Manager (RM) offers you the best of both worlds. As a matter of fact, this provider offers you a point of service solution your business will never outgrow.
Simply put, you will find the system so scalable that you do not need to get another POS as your business grows. Basically, Restaurant Manager offers two distinct POS solutions; Traditional Touchscreen POS and Tablet or Cloud-based POS.
So far, both systems have been proven to reduce wait times with easy item and check, turn tables faster and maximize restaurant revenue. This may be attributed to the innovative and intuitive features. Throughout this review, you will learn why more than 20,000 restaurants in the country prefer Restaurant Manager today.
Restaurant Manager POS Review – Company Overview
Since 1987, Restaurant Manager has been offering point of sale solutions for the foodservice industry. Over the years, the provider has been able to develop POS solutions that are specifically meant for the various sectors within the industry.
In 2002, the company released RM Handheld—a native mobile app for tableside payment processing and order taking. This move rendered the provider one of the best providers within the Mobile POS niche. Recently, the company unveiled Duet POS—one of the best cloud-based restaurant POS systems today.
POS solutions by this provider are currently popular with independent restaurants as well as with regional chains in the country.
Innovative POS Solutions to Suit Your Ever Changing Needs
As mentioned earlier in this review, Restaurant Manager offers two main POS solutions. Server-based POS management and reporting is a server-based POS reporting and management system. This one comes at a one-time upfront payment.
Such a solution is rendered ideal for small, mid-sized as well as large restaurant businesses, such as quick service restaurants, table service, nightclubs and bars as well as delivery and carryout establishments.
Duet POS, on the other hand is a cloud-based, table POS system that is packed with a vast array of industry-specific features. This one comes at a relatively small upfront cost, along with monthly software subscriptions.
Restaurant Manager POS Benefits
- Relatively easier restaurant management
- Local service, sales and support
- Enhanced flexibility and scalability
- Remote access to reports and management
- The provider has more than 30 years of industry experience
- Enhanced customer experience
- Accurate and powerful core software
Restaurant Manager POS Pricing
RM is a great product form an experienced provider indeed, but can you afford it? According to the provider, you can either pay for the software upfront or using monthly subscriptions. However, the provider website does not have details of the actual amount you need to pay.
This is mainly because the systems are sold through resellers. As such, the price will vary from one reseller to another. In general, you should expect to pay between $99 and $150 per month for a single register POS system.
Additionally, some resellers are known to charge an installation fee of up to $250. Other resellers may also charge you for setup, especially when they offer on-site services. To get a detailed and accurate quote, you should contact your preferred RM reseller.
Restaurant Manager POS Features and Capabilities
The size and type of restaurant you own does not really matter as far as Restaurant Manager is concerned. Regardless of the case, any of the more than 150 certified resellers will ascertain your business needs; hence offer a tailor-made RM POS solution.
According to the more than 20,000 restaurant owners already using this system, RM happens to be the right POS solution, with regards to customization, local support and security. However, what really makes this product desirable is its features suite.
So, what features and capabilities should you expect to get from the Restaurant Manager point of sale system?
1. Easier and Convenient Restaurant Management
As a restaurant owner or manager, you know how managing the various aspects of the business, such as employees and resources, can be challenging. However, it still has to be done correctly for enhanced profitability and streamlined operations.
To make things easier and more convenient for you, RM is equipped with an array of managing tools you will find useful. In this regard, here are some of the management aspects you will be able to accomplish with this system:
As you try to attract new customers to your establishment, you have to try and retain the current ones. To enhance customer loyalty in your business, you should make your customers want to come back to your restaurant again.
One of the best ways to do this is by offering customized products and services to each one of your customers. With the RM Customer Database feature, you will be able to collect and view customer information, such as personal data and order history.
Additionally, such information may also be used in developing loyalty programs. Getting to know your regular customers will help you offer them personalized products and services.
The more employees you have in your business, the harder it is for you to manage them effectively. However, the Employee Management feature of RM POS system will streamline things for you. This feature allows you to view a complete database for the employees in your establishment.
This employee database shows specific details on each of the employees you have. For instance, the system tracks hours worked, overtime, sales performance and edits timesheets. Additionally, this POS system can also manage security levels for each of the employees.
Similarly, managing your restaurant menu can be a daunting task, especially if you do not have the right tools. With Restaurant Manager POS system in your restaurant, managing the menu will be a walk in the pack. To begin with, the system features an intuitive and simple interface.
Some of the menu management tasks you can easily accomplish with this system include removing, adding and editing menu items. Again, the system will also make it easier for you to organize the menu items using modifiers and choice sets.
2. RM Payments
Actually, this is one of the main selling points of the Restaurant Manager POS system. RM Payments is essentially an in-house payments processing service offered by Restaurant Manager. The solution is specifically designed to offer you a more integrated and better POS experience.
Currently, the provider is offering incentives for restaurants that decide to use RM Payment Processing. If you decide to switch to RM Payments today, you will get:
- Free EMV Terminals – this allows you to accept new BIN Mastercards as well as EMV chip card transactions. Additionally, these terminals are compliant with the new PCI’s TLS requirements.
- Free RM version 20 Upgrade – restaurant owners who shift to RM Payments will get a free upgrade to the version 20 of the RM system.
Another thing you will love about this system is its enhanced security. Some of the features that make RM Payments processor secure include:
Point-to-Point Encryption (P2PE)
This payment processor features a PCI –validated encryption that is meant to prevent the cardholders’ data from getting into your payment environment. This way, your customers will be protected from data breaches. This is the way to go, if you would like to get ultimate security.
The Tokenization solution by RM will replace the cardholder’s data with an alphanumeric value. Since its invention in 2005, tokenization has been used to secure cardholders’ data in billions of transactions. As such, it has been proven to be a perfect solution for merchants, when it comes to protecting sensitive information.
In addition to offering your customers enhanced security, the P2PE solution by RM will also lower your compliance costs. In this regard, the solution is designed to reduce overhead resources required for PCI compliance.
As you may be aware, businesses that have P2PE in place do not need to undertake annual system scans. Additionally, the SelfAssessment Questionnaire (SAQ) for such businesses is only 33 questions long, as opposed to the usual 300 questions.
3. Mobile POS Products
As one of the pioneers in the mobile POS niche, RM offers some of the best Mobile POS hardware and software solutions in the industry. Would you like to get a mobile POS solution for your business? These are the main RM mobile products you should consider:
With this solution, your servers will not need to write down orders or walk back and forth from the stationery POS station. Using the RM tablet, your staff can accept orders and fire them directly to the kitchen at the table.
Additionally, this solution also allows them to accept tableside payments. For enhanced ease of use and convenience, this tablet is entirely integrated with the RM POS system in your business. This mobile POS solution has the right features for enhanced customer satisfaction, as well as for increased productivity and efficiency.
This mobile POS solution allows you to use a handheld device, such as an iPod, along with a magstripe reader. As you can imagine, this will give you a mobile order taking and payment processing solution. As such, your customers can make card payments without losing sight of their cards.
This pay-at-the-table Mobile POS solution is ideal for stadiums, full-service restaurants and cocktail bars. Basically, the system will come in handy for any business in the hospitality industry that processes payments from a central location.
An increasing number of restaurants today have are encouraging their customers to embrace the convenience of self service. This is why most of the best restaurant POS systems feature Kiosk capabilities.
When coupled with the right customer-facing hardware, the RM Kiosk iPad POS app allows your customers to place orders and make payments on their own. With this solution, your customers will be able to view menu items, and place orders without any assistance.
Therefore, you can reduce the number of servers in your establishment. This will, in turn, reduce the amount of money your business has to spend on salaries. Additionally, your customers will not have to surrender their cards while making payments.
4. RM Monitor
With this RM mobile POS solution, you do not have to be physically present at the business location to know what is happening and or make business decisions. By integrating the RM Monitor feature to your POS system, you will be able to manage your restaurant in real time from anywhere.
This feature allows you access to important business data through a browser on any internet enabled device. Some of the real-time reports you can get with this solution include summary data on customers, sales, average spend, labor and checks in your restaurant for that day.
You can also configure the system to alert you when employees are approaching overtime, large voids or deletions. By so doing, the system will help you control costs in the restaurant. You will also get real-time data on open tables and tabs to help turn tables faster.
5. Online Ordering
Like any other business owner today, you must want to increase business revenue without having to increase staff, right? RM Online ordering integration will help you achieve this. To begin with, this online ordering module by RM allows you to manage your online ordering and dine-in menus from a single system.
Regardless of the mobile device they are using, your customers will be able to place their order through your mobile-friendly website. This RM integration has several benefits to offer your restaurant, including:
- Allows you to track results and maintain menus from the same interface
- Keeps your ‘virtual’ online store open 24/7 for customers to place their orders
- Reduces ordering errors
- As compare to phone-in orders, online ordering will increase the orders you get by up to 20 percent.
6. RM Alerts
It will be hard to turn a profit in your business if you are spending too much money on overtime and other unnecessary payments. RM alerts is the feature that will point out why your cash tray is not balancing.
In its functioning, the RM Reporting real-time reporting feature will extract actionable data from the RM POS system. This real-time data will then be delivered to your Smartphone or to your managers’ phones. The information you get using this service may be used to:
The VIP functionality of this system will notify you whenever a big spending customer places an order for an expensive product or service. The Prep Alert functionality, on the other hand, will let you know when a certain table has waited for more than 20 minutes for an order to be delivered.
With such information, your staff will be able to give special attention to ensure that the customers are satisfied. As such, the alerts can help you improve customer service in your restaurant.
Reduce Unnecessary Costs
One of the things you will love about the Restaurant Manager POS is the Overtime Alerts. This feature will notify you whenever an employee in your restaurant is approaching overtime. You can also preset the system to let you know whenever sales are dropping off.
You can use this information to make the right changes in your business. As you can see, this system will help you avoid unnecessary costs and losses in the long run.
Combat Fraud and Wastage
With Void Alerts, you will be notified if an employee tries to process an unusual number of voids on cash transactions. This feature will also alert you if an employee attempts to revise settlements after that session has been closed.
7. Labor Scheduling
With Restaurant Manager point of sale system, labor scheduling and processing payroll will be comparatively easier. The labor scheduling feature, for instance, has the right tools to help you manage employees’ time as well as control payroll expenses.
This functionality will also make it easier for you to develop schedules that are best suited for your staffing needs. The system also allows you to factor in the availability of your employees while creating schedules.
8. RM Loyalty
This is essentially an automated loyalty module that is designed to integrate with your RM POS system. According to the business owners who are already using the RM POS, this feature delivers exceptional results at an affordable price.
The loyalty program by Restaurant Manager features the latest mobile technology. As a result, it will work seamlessly with the POS; whether you have a single location or multiple locations. With this feature, you can send out updates on your events and daily specials to your network of followers.
The feature will also allow your customers to view their available rewards, point balance and future rewards. This capability will also give you an opportunity to communicate with your customers instantly via email or text messages.
Right from mobilizing your waitstaff to remote management and real-time reporting capabilities, RM equips you with the right tools to boost your bottom line. The system actually has all you will need to improve efficiencies, reduce costs and increase revenue.
Thanks to the value-added services and feature suite, Restaurant Manager POS has been helping businesses turn tables faster and reduce waiting times. This is why the system is considered to be one of the best restaurant POS systems available today.