For years now, NCR Silver has been one of the best cloud-based POS systems for restaurants. This hybrid point of sale solution is quite popular in the US, offering a horde of helpful industry-specific features.
Recently, the provider unveiled a similarly superior POS product that targeting restaurants—the NCR Silver Pro Restaurant Edition.
While the new NCR Silver Pro Restaurant Edition is specifically designed for restaurants, NCR Silver POS is amazingly versatile. The later version of the POS system offers such features as item modifiers, remote kitchen printing, tipping and payment splitting capabilities.
As such, NCR POS system is suited for a variety of businesses, especially retail stores. In addition to the basic POS features, this system also has several advanced capabilities. For instance, it offers support for item variations and advanced inventory management. So, what exactly makes this POS system desirable?
NCR Silver POS Review 2019 – Company Overview
This POS system is offered by NCR Corporation—a fortune 500 Georgia company. Having been in business for more than 130 years, the company is well renowned among business owners today. As a matter of fact, products by this provider are used to make more than 650 million transactions every single day.
The NCR Silver POS system, one of the pioneer POS systems in the industry, is popular with retail business owners today. Among other capabilities, this system will bust lines in your business with innovative mobile payments.
You will also love the seamless loyalty programs, intuitive reporting and powerful management capabilities offered by the POS system
The NCR Silver pro—a relatively new restaurant POS system by the same provider–features an intuitive design and is packed with a horde of industry-specific features.
It does not matter the type of food service business you own, this system has all the front-end and back-end POS features you will ever need.
Perfect Blend of Software and Hardware Products
NCR Silver POS system is a cloud-based system that is designed to run on iOS and Android devices. In order to offer you an easy-to-use and feature-rich POS solution, the provider also offers some of the best POS hardware components you can get today.
The NCR Silver Quantum, for example, is a one-of-a-kind all-in-one commerce POS station by this provider. This product offers superior customer engagement, versatile payment processing capabilities, a sleek design and actionable business insights.
All in all, you will find the software and hardware products by this provider highly versatile and beneficial for your business. The system has also been proven to be customizable and scalable. As such, you will not need to upgrade to another POS system as your business grows.
NCR Silver POS Benefits
- Continually updates features
- Backed by reliable customer service
- Features delivery and take-out capabilities
- Offers superior inventory management
- Intuitive marketing features
- Features a sleek and easy-to-use interface
NCR Silver POS Drawbacks
- Only offers limited reporting capabilities
NCR Silver POS Pricing
Unlike most of the leading point of sale systems in the market today, NCR Silver POS and NCR POS Pro POS systems offer a free trial. The 14-day free trial offer by this provider gives you access to the demo version of the system.
This allows you to experience the capabilities of the system firsthand. Once you have had a chance to try this product out, you will most likely decide to implement the solution in your business. Despite having a pool of superior features, you will find this POS solution to be relatively affordable.
The much you will end up paying for your NCR system will mainly depend on the hardware and software option you opt for. In this regard, these are the main pricing plans offered by this provider today:
What POS hardware components do you need in your business? The NCR Silver POS app is specifically designed to work on the Android NCR Silver register. However, the app has been proven to work just fine on iPads and iPhones running on iOS 8.0 or later.
While this is the case, you will still need an array of peripheral hardware components based on the type and size of your business. Just as is the case with other retail POS systems, buying each hardware component separately can be costly.
In order to offer you the best value for your money, this provider offers POS hardware components on several hardware bundles. Additionally, NCR Silver offers a few a la carte options. Depending in what you need in your business, here are the two main NCR Silver POS hardware bundles you should consider:
- Register Only Bundle ($599)
This POS hardware bundle comprises of a tablet with the POS software pre-loaded, all the required wiring and a tablet stand. The good thing with this option is that the system comes pre-loaded with a POS-only capability. This is to say that the tablet cannot be used for any other thing, other than POS tasks.
As you can see, this bundle is rather basic. As such, you may need to add more peripheral devices to your order. NCR Silver allows you to add a customer display device, cash drawer and a printer to this bundle. If you decide to add these components; the bundle price will increase to $1099.
Should you decide to add a stand and scanner to the latter hardware bundle as well; the cost will shoot up to $1249. As you can see, NCR Silver hardware bundles are flexible and the much you end up paying upfront will depend on the hardware components you need.
- Mac Mini Server ($499)
The Register Only bundle described above is only suited for small retail businesses. If your business is larger, you may need several POS terminals to serve the larger number of customers. In such a case, you need to invest in the Mac Mini Server.
With this solution, you can add multiple tablets to the POS system and connect them to each other through the server. With such a set up, you will be able to open a tab on iPad A and close it on iPad B.
NCR Silver POS Software Pricing
The NCR Silver POS is offered in a software-as-a-service (SaaS) model. As such, you will be required to pay monthly subscriptions to access software features. The NCR Silver POS provider offers two main subscription plans for its software.
Discussed below are the two main NCR Silver POS software plans you should choose from:
- Silver Basic Plan
If you choose to pay for your basic subscription month after another, you will be charged $99 per month. However, the provider presents you with an option to save on your POS subscriptions—the annual contract.
With the annual contract, you will be charged $79 per month for the software and the amount will be billed annually. Regardless of the case, the Silver Basic Plan offers such features as initial training, 24/7 customer support and menu/inventory loading assistance.
With this plan, you will also get bi-annual hardware maintenance (for hardware provided by NCR Silver) as well as training for new POS features. The subscription cost mentioned above is for a single terminal. For additional POS terminals, the provider will charge you an additional $39 per month per device.
- Silver Pro Plan
Should you decide the annual contract, you will be charged $149 per month for the Silver Pro plan. Without the annual contract, this plan will cost you $169 per month. The plan essentially offers all support and options of the basic plan, in addition to several restaurant-specific features.
For instance, this version of the software offers table layout and seat assignments as some of the main industry-specific POS features. With this plan, you will also be able to get free hardware replacements from the provider. For additional Silver Pro POS terminals, you will be charged an additional $50 per month per terminal.
NCR Silver POS Features and Capabilities
The retail as well as restaurant-specific versions of this POS system have the features and capabilities you would find in the best POS systems today. Additionally, the provider has equipped them with several other unique and highly beneficial features.
For instance, this system will offer you a simplified POS platform technology, superior 24/7 LIVE customer support, regular POS software updates, the renowned Silver Concierge service as well as integrated email marketing, loyalty programs and inventory managemet.
However, these are not the only things that make this product superior and desirable among so many business owners today. Discussed below are the key features and functionalities of this POS system:
1. Inventory Management
While inventory management is standard in almost all restaurant and retail POS systems in the market, the Inventory Management feature on this system is rather different. In its functioning, Inventory Management on NCR Silver will track inventory levels, costs as well as vendors.
Additionally, this system is capable of recording reorder points and feature support for such variations as color and size. For restaurant and other food service businesses, this POS allows for the use of optional as well as forced modifiers.
Recently, the provider added a snapshot capability to the inventory management feature. This capability will help you understand the real value of the stock you have at hand.
2. Cash Management
Do you own a high volume retail or restaurant business? If so, you can attest that cash management is not an easy task. In this regard, the NCR Silver POS system features a Cash Management feature. This feature is specifically designed to help you monitor cash flows in your business.
Some of the tools that make this feature appealing include the ability to assign specific cash drawers to certain servers. This capability allows you to assign a ‘Shift’ for each of the drawers in your business; limiting access to the drawers to specific employees.
For enhanced accountability, the system starts and ends every drawer shift with a blind till count. As a result, you will also have the short/over till calculations will be automatically displayed on your End Shift Reports.
3. A Complete Cash Register
Regardless of the hardware bundle or software plan you have chosen, NCR Silver POS system will offer you a fully-functioning cash register. With this register, you will be able to process multiple tender payments, pay cash out or in, add override tax amounts, run till counts and conveniently add discounts to various transactions.
In addition to the traditional payment tenders, the NCR Silver cash register also accepts house account charges, gift cards and Bitcoins as payment options. The Register also allows you to hold tickets that need to be recalled.
The system makes it possible to route the register to the printer. As such, your servers will be able to set what needs to be printed to the bar, kitchen or prep area POS printer. For retail stores, the provider has also included the ability to integrate weight scales and set tare weights to the Register.
4. Employee Management
The NCR Silver point of sale system will also make it easier and more convenient for you to manage your employees. In this regard, the system is designed to maintain employee profiles with customizable user roles and access parameters.
To make this possible, the system allows you to allocate a unique log in PIN to each of your employees. As such, the system will be able to automatically track labor hours with the help of the in-built Clock Feature.
Additionally, this feature allows the employees to clock in and out for their unpaid breaks. Another Employee Management tool you will like is the ability to set minimum break times for the POS system to enforce.
5. Reporting Suite
The Reporting Suite of the NCR Silver POS system will give you both summary and detailed reports on various aspects of the business. The Activity Summary report, for instance, will give you a summarized overview of net sales, tips, transactions, returns, sales resulting from email campaigns and discounts.
For in-depth reports on how your business is faring, this POS system offers you a Customer Dashboard and a Sales Dashboard. The reporting Suite of this system will also make it possible for you to get deeper analytics of the various reports.
In this regard, it allows you to export the various reports to your analysis app. This will, in turn help you understand how the business is faring in finer details.
6. Email Marketing
In addition to collecting such customer information as numbers, names and email addresses, the system will help you send marketing campaigns via email. With such a capability, you may send out custom campaigns to your customers’ email a day after you email them a receipt.
With such follow up emails, you can thank the customer for shopping at your location and offer them a special offer. This feature helps you manage the entire email marketing operation in your business, including newsletters, broadcasts and welcome emails.
All these email marketing tools are accessible from the Member area of the NCR Silver POS system Member Area.
7. Multi-Location Functionality
This feature was developed to help chain business managers have a comprehensive overview of the entire chain of stores. In addition to giving you a bird’s eye of the operations throughout the chain, this feature allows you to narrow down to each one of your locations.
With some POS systems, you only get a low-stock threshold alert when you run the low stock reports. Such a system can be very risky because it will not be able to warn you of low stocks in time. As opposed to such systems, the Silver POS system is designed to notify you proactively and in real time.
8. Mobile Ordering
This is actually one of the most recent additions to the NCR Silver POS system. This capability is particularly offered through the NCR Sidewalk app. In its functioning, the feature allows your customers to place their orders ahead of time.
To be able to use Online Ordering with your NCR Silver point of sale system, you have to link the business to the service. Thereafter, customers will be able to search your business by location from any mobile device, place their orders and pay for them in advance.
9. Offline Capability
Is it possible to use your NCR Silver POS system when there is an outage or the connection is poor? This is something that many business owners overlook while shopping for the best retail POS system. Unlike most other point of sale systems, Silver POS features an offline mode.
With NCR Silver POS in your business, you will be able to process credit card payments as well as use other POS features whenever you have an outage. In such an eventuality, the system will simply queue up the transaction authorizations until the connection is restored.
As you can see, this is somewhat risky and you should do it at your own risk. However, it is still better than having to stall operations in your business because of an outage.
Our Final Verdict
Ranging from an array of beneficial features and tools to secure EMV payments capabilities, this system is built for enhanced performance and streamlined operations. Regardless of the NCR Silver POS system hardware and software option you choose, you will get unmatched customer support.
Just like most of the leading retail POS systems, this system has its set of drawbacks. However, its unique pool of industry-specific capabilities makes it one of the best retail and restaurant POS system today.