Get your hands on a tried and verified POS system and technology for the restaurant and hospitality industry—the MICROS POS System. This provider offers a feature-rich, scalable and industry-specific point of sale solution to meet constantly changing POS needs.
According to the provider, this innovative technology may be customized to meet the needs of various players in the industry, including quick-service restaurants, table service, kiosks and even large stadiums with a 75,000-seat capacity.
Some of the well renowned POS solutions you can get from this provider include the RES 3000 (MICROS Restaurant Enterprise Series 3000) and the Restaurant Management System. Such a third-generation suite of POS features is more that what you need for a single location restaurant or even a chain restaurant business.
So, what exactly makes Micros POS solutions exceptional?
Micros POS Review 2019 – Company Overview
MICROS Retail Systems, Inc.—a leading hospitality technology vendor—was established in May 1986. Over the years, the main objective of this provider has been to offer the very best software, hardware, support and service to their customers in the hospitality industry.
Currently, the vendor is rated as one of the best restaurant and hospitality POS providers in the US. This may be attributed to the quality, scalable and highly beneficial products and services they offer. MICROS e7 Restaurant Management System, for instance, is the flagship product by the provider.
This product has superior qualities and capabilities to meet the needs of various players in the industry. Another impressive solution by the provider is the RES 3000, a complete third-generation technology suite.
In addition to offering exceptional technology solution, the RES3000 features integrated support for frequent guest programs and carry-out/delivery operations.
Robust and Reliable Field Service
MICROS is not only known for great product and POS technology solutions; it offers some of the best customer support services in the industry. The 24-hour customer help desk at Micros boasts of certified support representatives.
As such, you will be able to get help easily and remarkably fast. The provider also offers POS training to ensure that your employees have the right skills to operate the POS.
This has been proven to improve restaurant efficiency and help businesses reach their optimal potential. As you will learn throughout this guide, Micros has made technological milestones that are trend setters in the industry today.
Micros POS Benefits
- Price lookup and bar code scanning capabilities
- Offers gift cards and discounts
- Stores customer history
- Features Mobile POS functionality
- Supports multi-tender payments
- Quotes and layaways capabilities
- Offers credit card processing
- Extensive reporting capabilities
- Improves customer service and operations
- Allows for integration with state-of-the-art internet mobile technologies
- Lets you engage with both mobile and online customers
- Offers efficient enterprise data management
Micros POS Pricing
The range of Micros POS products and technologies are indeed marvelous, but how much will it cost you to implement this solution in your business? To begin with, the provider offers a free trial for the POS solutions. However, the provider’s official website does not have much information on the pricing details.
Again, the provider offers credit card processing services, but does not disclose the rates you will be charged. According to a credible third-party source, the provider offers a quote-based price plan for the POS system. As such, you need to get in touch with the vendor to get a quote.
Since the pricing is solely quote based, the much you will pay will mainly depend on your specific POS needs.
Micros POS Hardware Options/ Requirements
As you may be aware, a restaurant POS system is as good as its components and capabilities. Even the most powerful of POS software will not function as expected, without the right hardware.
For enhanced performance and ease of use, Micros POS solutions come with some of the best hardware components in the industry.
In this regard, these are some of the main hardware components you may include in your Micros POS:
Your customers would like to view their order details as you add them. This is why Micros presents you with new LCD, commercial-grade POS customer display screens. The display options by this provider are available as either interactive Touch Monitors or Digital Monitors.
Additionally, the provider gives you an opportunity to choose from several size options, in accordance to your needs and budget. With these displays, you will be able to show special promotions, market certain products or notify your customers of special events through the screens.
This has been proven to boost sales and increase profits for restaurants in the country. You will also find these screens to be highly customizable. In this regard, you will be able to alter the background, fonts (color, size and type), design, graphics, live text and video aspects of the display.
The Kiosk capabilities offered by this system are unique in several ways. To begin with, this feature will help you reduce labor cost in the restaurant with self service. Additionally, it allows you to design the Kiosks in the business and deliver a wide range of content directly to your customers.
The provider offers a self-ordering device that integrates with your POS to give your customers an easy-to-use, simple and effective self-service solution. Although the provider offers robust and durable Kiosk hardware, you are also allowed to use any compatible third-party hardware.
The intuitive Kiosk solution by this provider is designed to work at the customer’s preferred speed. The system is also customizable; allowing you to simply add such aspects as video, audio, artwork, icons and images. So, how is this of any use to your restaurant?
- Enhances order accuracy whilst reducing food wastage
- Allows you to reduce order-taking staff; hence cut labor costs
- Improved customer satisfaction and faster service results in customer loyalty
- Allows you to display specials, promotions or even sell advertising whenever the system is idle
- Allows you to service more customers faster
- Results in shorter lines
Kitchen Display Systems
Keep things neat, organized and efficient in the kitchen whilst implementing effective communication in your business. This is exactly what the Micros Kitchen Display Systems (KDS) are designed to help you achieve.
In this regard, the KDS is designed to serve as an intuitive order display in the kitchen, provide objective, monitor guest experience—according to service, and offer measurable feedback to the restaurant management. The KDS software is coupled with graphically-oriented software.
In its functioning, the system monitors food orders from the moment they are fired to the kitchen until they are delivered. As such, the system will help improve communication between your front of house and back of house. Once installed, the KDS system will:
- Track service time for the purpose of reporting and analysis
- Monitor the timing of the various orders
- Display food orders intuitively in the kitchen
- Provide table and order status feedback
In a bid to turn tables faster and improve customer service, restaurants are now implementing mobile order taking and payment processing solutions. In this regard, Micros offers you a robust and sleek hand-held point of sale terminal.
The device features a rugged design to withstand regular use in the demanding restaurant and hospitality environment. The Micros Mobile device is designed to integrate seamlessly with the 3700 POS system. The Mobile solution runs on Windows® CE platform by Microsoft.
The solution also supports scanners, magnetic card readers, and local as well as remote printers. Some of the features and benefits you will love about this solution include:
- Menu item ordering
- Begin and pickup checks
- Check transfer functionality
- Payment to cash tender option
- Cancels, voids, discounts, service total and returns capabilities
- Output to order printer
This component of the Micros POS system was specifically designed to replace VCR, Remote Access Unit, POS Text Inserter and Camera Switcher. As such, you may think of it as the Multi-functional digital security system in your restaurant.
The system is equipped with a series of recorders that may be used as management and or security tools in your business. This being the case, the Image Vault will offer you low-cost digital video recording. This product is backed by nationwide technical support and a one-year warranty by the provider.
So, what can this Micros security system do for you? Once installed, the Image Vault will: The solution will continuously record following on-demand triggers like POS data triggering, internal motion detection and external input. It will also allow you to simultaneously record multiple cameras and Copy video to archive an event.
Micros POS Features and Capabilities
Much has been said about this POS solution, but what exactly makes it unique? Micros POS hardware and software components are meant to offer you the very best of security and integrity. Additionally, the system is equipped with features for enhanced ease of use and accurate real-time business intelligence.
Some of the features and capabilities that make Micros different from other point of sale systems in the market include:
E7 Restaurant Management System
To offer you an intuitive and reliable restaurant management system, the provider couples a WS5A color touch screen display with superior, feature-rich software. Since its introduction to the market, this product has been offering a simple, functional and affordable all-in-one management solution for many restaurant owners.
This feature has been proven to be ideal for a vast array of businesses in the industry, such as food and beverage operations in small hotels, fast casual restaurants, pubs, bars, cafeterias and delicatessens. Some of the aspects you will love about this management system include:
- Features a full-color touch-screen
- Customizable system to depict labor, menu, reporting and price needs
- Capable of running within a peer-t-peer environment, without any PC—the MICROS WS5A serves as the workstation for the POS.
- Features multiple language support
- Enhanced magnetic card security
The management system is also renowned for easy and fast order entry capabilities, robust guest check tools and support for Universal Credit Card Driver.
This is actually a complete product by Micros Retail; serving as a third-generation application suite. This suite is designed to offer technological solutions to some of the main challenges restaurants face today.
Additionally, the product has features that are specifically meant for Quick Service Restaurants (QSRs). You will also love the integrated support for carry-out/delivery operations offered by the RES3000.
Other than these, the RES3000 is packed with a horde of superior capabilities, including:
- Combo/value meals auto recognition
- Serving periods
- One-touch item optimization and substitution
- Ability to re-open closed checks
- A customizable ‘You Saved” calculation – this may be shown during auto value meal recognition and even printed on the receipt
The RES3000 can support up to 64 condiment groups and 32 order devices, offers logo printing capabilities on guest checks and receipts, Pre-processing of the payroll, Support for Scheduling and Staff Requirements Generation (SRG) and auto scheduling Generation (ASG) – A feature that is available with SRG.
With this solution, you will also be able to count the number of menu items on any particular check, get employee Master reports as well as historical Reporting on Pay rate and salary changes.
Omnivore App Marketplace
With this marketplace, you will not have to rely on third-party integration for additional POS functionality. Instead, the Omnivore App marketplace by Micros Retail offers you apps that are specifically meant for this POS system.
As you will come to realize, this Micros app marketplace is loaded with some of the best restaurant and hospitality POS technologies you can get today. The various Apps on this platform have been carefully handpicked by the provider
As such, the apps will give you outstanding reservations, payment, analytics and scheduling experience. Here are some of the Apps you can get from the Omnivore App marketplace:
- Paychex – this is a labor app that offers cloud-based solutions for HR, payroll and benefits
- ItsOnMe – this one is a gift and loyalty program feature that allows you to sell gift cards online; hence drive more sales to your business and enhance customer loyalty
- EZ-Chow – this app is classified as a mobile ordering feature of the Micros POS system. In its functioning, the app offers affordable and customizable online ordering integration
- Instant – another one of the great labor apps offered by this provider. Instant will offer your employees access to tips and pay everyday without fees
- TableUp – with this app integrated to your micros POS, you will have access to a reliable seating and reservation tools for your guests
This is another one of the innovative features that is unique to the Micros POS system. In its functioning, this feature allows restaurants to deploy the POS using a model that allows for enhanced resilience, flexibility as well as for a streamlined integration of the various POS Apps.
As you will come to learn, this feature supports the use of credit card interfaces, local services (such as property management), and paperless kitchen display systems in the business. This is meant to ensure a continuous systems operation in your restaurant. Simphony will also help you mitigate costly local servers.
In order to achieve this, simphony only allows for the necessary services to run at the property level. With such a feature in use, your business will benefit in various ways, including:
- Delivery of real-time data
- Improved efficiency
- Reduced operational costs
- Enhanced guest service
Digital Menu Boards
Improve the visibility and convenience of your menus with Micros digital menu boards. These menu boards are an essentially a part of the marketing system in this POS solution. Micros Digital Menu Boards are offered as a software/hardware solution.
It is this solution that will allow you to interface to the Micros RES POS system via the menu board viewer. With regards to convenience, this feature makes it easier for you to make changes to your menu. Changes to the restaurant menu, such as changes to prices or time of the day, will be reflected on the menu board simultaneously.
Mentioned below are some of the desirable attributes of these digital menu boards:
- Compact size for convenient installation behind the display
- Solid construction without any moving parts – the absence of fans and vent holes results in reduced downtimes
- Relatively low power draw/consumption for reduced energy costs
- Features a sleep/wake timer that is programmable - results in additional savings in power costs
- Long-life, quality displays that can operate 24/7. The displays are rated 50,000 hours-half brightness meaning they can last for more than five years
Digital display boards feature Full 1080 p native high definition display resolution, are compatible with an array of mounts and Comes with an accompanying software tool (comes in handy during diagnostics as well as during adjustments and mounting compatibility).
Additionally, the solution can detect input signal automatically. Should the primary signal be poor or unavailable, the system will automatically switch to secondary signal. Finally, the product is backed by a five-year onsite warranty by the provider.
Four Winds Interactive
Effective communication method is essential in any business today, not just in the restaurant and hospitality industry. This is why Micros offers you a reliable, effective and intuitive mode of communication within your business—Four Winds Interactive (FWi).
FWi is essentially a software platform for developing, managing and deploying digital communication networks. With this feature, you will be able to manage and deploy digital communication networks on mobile devices, digital signs and the web.
As you can imagine, such a solution will make it possible for you to easily and instantly create and deploy dynamic messages. Restaurant owners may use such a communication system to educate, inform or motivate the audience. Although the platform features back-end integrations, you will find it relatively easy to use.
Some of the benefits you will get from the FWi platform include:
- Makes scheduling easier and more convenient
- Allows for safety and emergency communication
- Donor wall
- Effective employee communication
OpenEye Web Services (ows)
One of the great aspects of this service is that allows for a single sign on to various Micros features, including OWS itself, OpenEye Mobile applications, Command Station CMS software and Apex NVRs.
In this regard, a single sign in—using a single email address—to OWS will automatically sign you into these other services. Well, this is not the only benefit offered by the unique OWS feature.
Other attributes of the service that you will find beneficial to your business include:
Streamlined User Management
This feature makes it easy for you to manage user permissions for the POS. In this regard, the service uses role based user groups in the online portal to implement restrictions. Any changes to such restriction will be automatically pushed to all connected devices.
Simplified Remote Connectivity
With OWS, making changes to permissions will be easier. The service allows you to edit or add recorder permissions to the POS from a remote location. Regardless of where you are, the changes will be updated instantly.
Expedite Video Sharing and Export
With OWS, you can easily back up your POS videos and share them. With a few clicks, you will be able to export a password-protected video to the cloud. You can then share the video via email with local authorities or system administrators.
Our Final Verdict
Much has been said regarding most of the popular restaurant POS systems. However, it is clear that few can compare to the Micros retail point of sale system. As you have learned throughout this guide, Micros POS has a horde of features and tools that are unique to the system.
Simply put, Micros is one of a king, state-of-the-art POS system designed to take your business to the next level.