Running a restaurant or other hospitality business is incredibly hard work, but using a POS system can make that work much easier.
A point of sale system like Matire’D provides the owner or manager of a business with the ability to control every aspect of the restaurant.
Maitre’D POS is a system which provides support to every employee of your enterprise. Whether running a hospitality business or a restaurant, it is especially effective for those with table service.
Maitre’D POS Review 2019 – Quick Overview
Maitre’D is a POS system which is fairly traditional but offers modern options. This means for those who are not tech-savvy, the ability to use this program shall be fairly simple.
Ultimately, they attempt to streamline business so that you can take care of your customers quickly and efficiently.
About the Company
Maitre’D is owned by a company called Posera. Posera has been designing and maintaining technological systems in order to improve customer service for over 30 years.
The key systems which Posera provides are SecureTablePay and Maitre’D. However, they also offer several systems like KDS and other quick-service opportunities. Each of these is a system which supports both the customer and the employees in order to create a smoother service opportunity.
Maitre’D POS Features & Capabilities
When selecting a POS system, it is incredibly important to know each feature that goes into the creation of the POS.
A hospitality POS should be primarily focused on serving the customer. Then, the system should be focused on easing the work of your employees.
POS and Office Features
The key features for a POS allow the system to control much of the data and other office features. This allows the manager or owner to ensure that everything is running properly.
To begin with, Maitre’D POS is a tablet-based POS, meaning that the system is accessible from many different types of devices.
This can be an iPad or another device. However, the system is not limited to tablets, meaning that more traditional users can use this restaurant POS system with a standard computer.
Additionally, you can accept many types of payment from your customers. The program offers cash management, meaning that you can track exactly how much money can be in your register. Additionally, customers can pay with debit, credit, or gift cards.
Easy for Servers
Using this POS also means you can design a floor plan for your business. This means you have the ability to alter tables, sizes, heights, and the number of seating. You can also use this feature to separate or combine bills as needed.
This feature makes using the POS system a major benefit for servers. It also makes it an easy way to resolve tricky table combinations.
Finally, you can identify each table with a different color. This color will show which table has received various parts of their order or whether the table needs to be cleaned, etc.
There is also the option to include timers on each table. This can allow you to know how much longer new customers may have to wait.
Another tool in the Maitre’D POS is the ability to manage both inventories and labor. This means that you can keep track of which items you have in stock and which you do not. Ultimately, this makes your ordering and shipping schedules much easier.
The inventory system is also enabled by barcodes. In other words, you can simply have employees scan the barcodes of items as they enter the store or are used, and the POS will automatically update the inventory information.
Control Employee Schedules
Controlling the schedule for your employees is another huge benefit. You are able to schedule all the employee’s work schedules.
Another perk is being able to analyze how much money your employees bring in. This is incredibly helpful in being able to decide who should be scheduled when in order to improve sales or support special nights.
Strengthen Customers and Employees
In that same vein, there are many reports which can be run in order to determine which sales are strongest, etc. These reports can be developed by you or you can use preset reports.
In addition, there are forecasting reports which help plan your future budgets, based on the previous month and previous year’s expenses.
As with many POS systems, you can develop a loyalty program for your customers. This means that you can reward your customers who are regulars.
You can either set up your loyalty program to reward an amount of money spent or a number of visits. Either way, you ultimately ensure yourself more business in the long run.
When it comes to mobile options, there are many important details to consider. Especially if you are a tech-savvy business owner, you want to ensure that your mobile abilities match your preferences.
To begin with, the dashboard is all accessible from any mobile device. This means that if you use Android or IOS for your POS, you should be able to access everything you need. The key feature in this dashboard is your performance indicator, which allows you to check inventory, income, etc. in a simple click.
You can also see current information about the sales you are making. This even cuts down to small details such as the ability to see how much profit is being made on sales, the current cost of labor, and even what voids and promotions have been supplied by employees.
Alerts and Reports for Multi-Location
A major benefit of the POS systems available today are the alerts you can apply. If you are running a tight budget, or have a limited number of items for a sale, you can set alerts for yourself. These alerts can be delivered by text, email, or another mode of communication.
Finally, if you own several restaurants or businesses, you can monitor any of them or all of them at once. This, additionally, means that you can run reports on a single or multiple stores. Ultimately, this can allow you to compare data and improve each store’s earnings.
If you are not accustomed to using mobile options for your business’s POS, you can opt for Maitre’D’s software option. This gives you the ability to keep all of your data from your company securely on several devices.
Additionally, the interface for the software, much like the mobile option, is incredibly user-friendly. It is very easy to access data you need and easy to assess what is and is not working in your store.
Kitchen Display System
KDS, or the Kitchen Display System, is an add-on service for this restaurant POS system. However, it is an affordable add-on and is an amazing solution to improve the table service of your restaurant or hospitality business.
One of the key features of any KDS is simply to provide quick and efficient kitchen ordering. Your employees can use any mobile device to send an order straight to the kitchen.
This order can either be received through a screen or they can be printed in the kitchen.
However, KDS is meant to display these orders on a screen. Not only can you see each order, but they are color-coded based on what is added or taken away from the order.
Why We Recommend Kitchen Display Systems
If a customer changes the standard order, colors are used to show what items should be added and what should be taken away.
Additionally, more colors can be assigned to various menu items. For instance, you can use specific colors for specific orders which are higher priced, etc.
The menus can be edited to have a larger or smaller font, and you can provide multiple screens for your employees.
This provides an incredibly easy way for each employee to view what needs to be done in the kitchen, preventing downtime.
Additionally, you have a 24/7 customer service available to you. Their services are expansive, in order to reach the technological abilities of all users.
You can simply call or email, any time as you wish. This is an easy way to receive the help you need in order to remedy immediate problems you may have.
However, they have just updated their service to provide a live chat. This live chat is an easy way for those who are tech-savvy to explain and find remedies for their own problems with the POS system.
In addition, should you find yourself with a large chain of businesses which encompasses several countries, you can change the language settings on the program.
This can obviously be of huge advantage. Likewise, it can allow you to communicate with customers who speak other languages.
Some POS systems require you to make one lump purchase. Others require you to make monthly payments for however often you use the product. However, Maitre’D POS operates a little differently in terms of price.
You can purchase Maitre’D for a price as low as $50 each month. Alternatively, you can pay $1,000 per workstation for Maitre’D. Either of these prices is fairly reasonable in terms of POS systems.
The KDS comes at a separate price. You must contact Posera directly in order to receive a quote on this product. These quotes change depending on the size and sales of your restaurant.
Our Final Verdict
Restaurant POS systems and Hospitality POS systems are incredibly important in order for owners to feel at peace when leaving their place of business.
Being able to run reports, create schedules for employees, and control the rewards for your customers is crucially important.
In addition, you must be able to control all of these things from a distance. The mobile options of this POS system allow you to do just that.
Knowing precisely what is happening in your place of business without even being present is a big plus.
Sometimes, POS systems like Square for Restaurants don't offer sufficient functionality. If you run a busy restaurant, you'll want software like Maitre'D.
Such a system caters to all your management needs; inventory management, employee scheduling, and more.