Are you looking for the best restaurant point of sale (POS) system? Performance, industry-specific features, reliability and scalability are some of the considerations you have to make. With such considerations in mind, Digital Dining POS is one of the best restaurant POS systems you can buy today.
The Digital Dining POS software is suited for running single location restaurants as well as multi-location restaurant chains. Ranging from efficient and quick service registers to table management and reservation tools, this system has the features you need in your restaurant.
As you will learn throughout this review, Digital Dining restaurant POS system is highly customizable and has been proven to enhance efficiency and customer service in restaurants. So, what makes Digital Dining different from other restaurant POS systems?
Digital Dining POS Review 2019 – Company Overview
From award-winning 24/7 professional customer support to a unique, industry-specific feature suite, Heartland offers one of the best POS system for restaurants—the Digital Dining POS system. For more than 30 years now, the provider has been offering solutions for the restaurant industry.
Over the years, Heartland has acquired the experience required to develop the right POS solutions for restaurants. No wonder the Digital Dining POS system is more accurate, more responsive, faster, intuitive and restaurant-specific.
Owing to its impeccable capabilities, this system has been helping restaurants optimize their productivity and boost profits. Whether you are managing a single location or multiple locations, this POS solution will make things easier and more convenient for you.
Get the Benefits of a Restaurant-specific System
First and foremost, this system was developed to help restaurants improve productivity and efficiency. In this regard, it has a unique blend of tools to help your staff take orders and process payments quickly and more accurately. In the end, you will be able to turn tables faster; hence make more profit.
If you are currently managing several restaurants, you need a POS solution that can centralize management tasks for the various locations. Digital Dining restaurant POS system does exactly that; managing management tasks for various locations simultaneously through the internet.
As you can see, Heartland is a trendsetter in the industry offering features and capabilities that are unique to the Digital Dining POS system.
Digital Dining POS Benefits
- Intuitive design with on-screen training prompts
- Highly responsive and comparatively fast
- Features built in back office controls
- Compatible with iOS and Android devices
- Relatively accurate
- Comes with a Web-based Digital Dining Dashboard module
- Features built in accounting
Digital Dining Drawbacks
- Does not offer reporting analytics
- Limited eCommerce functionality
Digital Dining POS Pricing
If you would love to enhance the mobility of your servers, hence turn tables faster, you should consider investing in the Digital Dining POS solution. While this is a great point of sale system for restaurant, the price tag is relatively high.
The provider does not offer detailed pricing information on its official website. According to a reputable third-party source, the price of this POS system starts at $1,100 per terminal. For many businesses, especially the small and some mid-sized restaurants, this may be too expensive.
However, the product is actually worth every penny. As you will learn below, Digital Dining restaurant POS solution offers a great value for money.
Digital Dining POS Features and Capabilities
First things first, this point of sale software is packed with a horde of features. Most of the features offered by this system are industry-specific, with some being unique to the POS. This large pool of features is probably why the system is priced so highly.
Discussed below are some of the unique features and capabilities of the Digital Dining restaurant POS system:
This feature is offered in the form of a module that helps your guests make reservations faster and more accurately. Once a guest has made a reservation, it will appear on the wait list of the host register as a pending reservation.
The Reservations module allows for complete integration with the Digital Dining POS system. As such, hosts are able to control such reservation aspects as availability times and tables easily and accurately. Again, this makes it possible for guests to make special requests.
Similarly, the host will be able to check for the availability of the special features requested by the guests. Some of the Reservations capabilities you will find beneficial include:
From the back office, you will be able to define special events in your restaurant. As such, your guests will only need to select a pre-defined event to make a reservation for that event. The POS system will then apply this event’s data to that guest’s reservation.
Similarly, this feature allows you to include special instructions with each of the special events you have listed.
While making a reservation, a guest may request for something that is not available. In such a case, the POS system will notify you of the request and automatically offer the guest similar alternatives. This way, you can inform your guests immediately and get to know the alternative they prefer right away.
2. Handheld POS
Just like some of the best restaurant POS providers available today, Digital Dining offers an intuitive and convenient handheld POS solution. This solution is specifically designed to boost profits, streamline operations and enhance efficiency in your restaurant.
The solution is offered in the form of a wireless handheld device. This solution comes handy when it comes to taking and firing orders directly to the kitchen in high-volume restaurant venues. This handheld system is usually integrated with the main POS.
As such, handled POS interface is consistent with that of the standard POS system in your restaurant. This solution also supports swipe credit card payments. As such, servers will be able to processing card payments without leaving the customer’s sight.
3. Table Management
This feature may be standard to most of the leading restaurant POS systems, but Digital Dining Table Management is unique in its own way. This feature essentially displays the graphical arrangement of tables in the establishment.
Therefore, the feature allows you to manage customer service in your restaurant at a glance. The feature will also present you with the information you need to turn tables faster, whilst enhancing customer service.
So, what is so special about this Digital Dining POS feature?
- Customizable table alarms
- Room layout designer tools
- Alarms reports
- Wait list management
Finally, you will love the fact that the Table Management feature is offered in 3 distinct modes; Host, server and Bus. Each of the three modes has features and capabilities that are unique to the register type.
4. Digital Dining Inventory
Without the right tools and technology, tracking inventory levels in your restaurant can be a cumbersome and time-consuming undertaking. Well, the Digital Dining POS Inventory manager was designed to ensure that this is not the case.
With this system installed in your business, menu items as well as their recipes will be automatically reduced every time a server pays a check. The system will also offer you printed forms that make it easier for you to identify variances.
This feature simplifies stock taking in restaurants and allows you to take the right measures in time. Here are some of the Inventory capabilities that set Digital Dining POS apart:
You will find the inventory feature of this system rather versatile; allowing you to maintain operations of various magnitudes. As such, the system has the right tools to track multiple profit centers, bars, kitchens or just the inventory in a small tavern.
Sub and Batch Recipes
Most restaurants are known to produce their own mixes, such as sauces. Such restaurants then use the prepared mixes in other recipes. In such a case, a batch recipe will account for all the ingredients that were used in the batch.
Sub recipes, on the other hand, will help you keep track of menu items. For instance, a single sub recipe may be used to replace two to three items in mixed vegetables.
Handheld Stock Takes
With Digital Dining restaurant POS system, you will be using the same handheld device you use for POS applications to take inventory. In this regard, the device will automatically calculate purchase counts, usage and storage units for each item entry on your menu.
The system will systematically eliminate double entries; hence reduce data entry errors significantly.
Back Office Recipes
From the Menu Item Maintenance window, you will be in a position to create as well as maintain portion control recipes. Such recipes are capable of calculating food costs, based on the latest costing information of your inventory.
Additionally, these recipes allow the POS system to work out the expected usage according to your sales. You may then compare these results with actual usage in the restaurant to root out wastage.
5. Frequent Dining
Just as is the case with other types of businesses, you need to cultivate customer loyalty in your restaurant for continued profitability. Though necessary, making your current customers want to come back is not easy.
To enhance customer loyalty in your business, digital Dining offers Frequent Dining—a reward plans aimed at encouraging loyalty whilst increasing sales. To begin with, this POS system collects and stores important customer information.
This database of information will help you understand your customers. As such, you will be in a better position to offer promotions that address their needs. Not only is this feature rich in promotional tools, Frequent Diner is rated one of the best customer loyalty POS integration in the industry today.
6. Back Office
The Digital Dining POS range of back office tools are offered in the form of an easy-to-use program. This program makes it easier for you to maintain such aspects as employee accounts, corporate accounts, house charges and trade accounts.
From the receivable area of this restaurant POS system, you will be able to accomplish such tasks as processing statements, invoices and payments. Additionally, the accounts receivable area features procedures to help you:
- Enter journal transactions as well as payments and invoice batches
- Maintain up to 10,000 different accounts
- Post sales automatically and apply credit limits to various accounts
- Generate monthly and even daily audit trails
- Apply finance and recurring charges
Other back office capabilities you will come to like about this system include the ability to generate monthly statements for accounts, maintain account types and generate mailing labels.
7. Gift Certificate
This is a digital dining module that is specifically designed to automate gift cards and gift certificates in your restaurant via the Digital Dining Package. This feature features an innovative design and is equipped with the right tools to get the job done.
To begin with Digital Dining Gift Certificate features its own reports generator. This makes it possible for you to track gift certificate sales, implement complex gift certificate definitions and ascertain that your gift certificates are being sold and eventually redeemed securely.
With this feature, all your gift certificate will be verified automatically within the point of sale system. Again, you will be able to set the feature in such a way that the gift certificates may be used in multiple store locations. This feature will also allow you to add or remove bonuses from the gift certificates.
Our Final Verdict
Having been in the restaurant industry for more than 30 years, the provider has acquired a substantial knowledge of what these businesses need. As you have learned throughout this review, the provider has managed to offer a unique POS system that addresses restaurant needs.
Whether you are looking for the best restaurant POS system for a single location or multi-location restaurant chains, Digital Dining Restaurant POS system is a great choice. Some restaurant owners may find this system to be expensive.
However, its innovative design, unique and restaurant-specific suite of features makes Digital Dining POS worth every penny.