Cake is a point of sale (POS) and guest management system that features integrated hardware packages that are specifically meant for restaurant businesses. The features and capabilities of this system are meant to enhance dining experience, streamline operations and increase profits for restaurants.
In addition to its offline capability, this product offers an array of industry-specific features to help you manage the business more efficiently. Over the years, the POS has been proven to be a great choice for an array of restaurants from the small to the large quick service and full service restaurants.
According to the current users of the system, Cake POS will increase your table turns by about 6 percent. As you will learn throughout this review, this system has a horde of benefits to offer your business. So, what makes CAKE the right POS choice for your business?
CAKE POS Review 2019 – Company Overview
Having been designed for restaurant establishments, CAKE will link the dining rooms in the business to Front of House. This, in turn, allows for quick eating and faster seating experience for your guests. The product will also help you provide accurate wait times to your customers.
This capability has been proven to prevent crowding and unnecessary lines in your restaurant; especially around the hoist stand. With CAKE pos, your guests can conveniently check in before they arrive. You can then notify them whether their table is ready or not using a text message.
Another thing restaurant owners love about this POS solution is the fact that it speeds up their service. To achieve this, the system allows you to accept table side or line-bustling ordering and payment processing. With such a capability, the servers will be able to take customer orders at their tables and send them directly to the kitchen for preparation.
Innovation and Convenience at Its Best
As compared to many other restaurant POS solutions in the market, you will find CAKE POS and guest management system to be unique. For instance, the product allows you to offer pay rises to your employees without ever spending a dime. Really innovative, isn’t it?
In order to make this a possibility, the POS allows you to prompt the customers to tip the servers. Adding tipping options to your checkout flow will increase tips by up to 3 times. Higher tips will, in turn, allow you to offer better compensations to your employees.
This has been proven to enhance customer service as well as employee retention in restaurants. Reporting and better restaurant management features are other aspects you will love about this POS. despite all these benefits, you will find this system to be quite affordable.
CAKE POS Benefits
- Can work online as well as offline
- Allows for faster payment processing
- Offers dynamic and accurate reports
- Incorporates online ordering
- Highly customizable
- Features built-in Analytics
- Offers a reliable Guest Manager
- Features customizable, real-time floor plans
- Can spot trends
- Compatible with multiple operating systems
- Easy to implement and use
- Sleek, clean and user friendly design
- Robust and durable hardware
CAKE POS Drawbacks
- Updates will reset the system to original settings; requiring you to customize again after every update
CAKE POS Pricing
However good a POS system seems to be, the choice will eventually boil down to whether or not you can afford it. One of the functions of a POS system is to enhance your productivity and increase profits. This will not be possible with a system that is too expensive for your business.
Fortunately, this is not the case with the CAKE restaurant POS. Not only does this provider offer affordable and transparent pricing for its POS solution; it also offers several subscription plans to suit different café, bar and restaurant budgets.
So, do you want the POS and Guest manager or just want the powerful tools and capabilities of the CAKE POS system? This will partly impact on the much you have to pay for this POS solution every month. Discussed below are the main pricing plans offered by this provider:
POS System Cost
The cost for this POS system may be Brocken down into two main components; Hardware cost and Software cost. For the hardware, you can choose to pay upfront or opt for the affordable lease agreement by the provider.
So, how much should you expect to pay for this POS solution by Sysco? For the software and hardware components, this is the much you will pay:
- Software Bundle
For POS software and services, Sysco will charge you $69 per month for a single terminal, which is basically offered as a 2-year contract. If you decide to increase the number of POS terminals in your restaurant, the provider will charge you $49 more for each additional terminal per month.
For this amount, the provider will offer you the following:
- Simple and secure payment processing
- A training portal
- Reliable support 24/7
- Innovative cloud POS software
- Hardware Bundle
For your CAKE POS system to be complete, you will also need the right hardware. The hardware for this system is sold separately. However, you will find it to be comparatively affordable; through the 3-year lease contract offered by the provider.
In this regard, the provider requires you to sign a 3-year contract; for which you need to pay $69 per month for the hardware. With this contract, these are the hardware components you will get:
- A cash drawer
- A Thermal Impact printer (on request)
- A 15-inch Touch Screen POS Terminal
If you feel that a single terminal is not enough for your business, you will have to pay more to get additional terminals. In this regard, the provider will charge you $200 for each additional touch display terminal.
CAKE Guest Manager Cost
If you would like to get guest management capabilities on your CAKE POS, you will be required to pay more. For the Guest manager, you will be required to get the $79 monthly subscription plan. This plan will give you unlimited usage of the Guest management tools and capabilities by the provider.
However, you will be required to pay a sum of $199 the first time you sign up for the Guest Manager Subscription plan. While this is the case, the provider offers discounts and special promotions from time to time.
CAKE POS Hardware
The best restaurant POS system should offer superior software as well as hardware components. In this regard, the CAKE pos system does not frustrate. The hardware components by this POS provider feature an optimized design.
As such, CAKE POS hardware components are suited for demanding restaurant environments. So, what makes these POS hardware components superior?
- POS Terminals
The touch screen displays used by this provider feature Projective Capacitive Touch (PCAP) technology. This technology has been proven to offer a better user experience. As such, you will find the displays highly responsive and easy to use, whether you are using flour-covered hands, a stylus or have food prep gloves over the hands.
Regardless of how careful you are, things are bound to get messy from time to time in a restaurant setting. What if you accidentally spilled food or a drink on your POS display? Having been designed for restaurant environments, the bevel-less screens by this provider are dust, spill and crumb proof.
The Point of sale by this provider is equipped with a 32GB solid state hard drive. To begin with, this makes the system quieter in operation. Again, the use of such a device overcomes the need for a cooling fan in the hardware. If installed in the hardware, a fan could suck dust and dirt into the system and impact on its performance.
- Customer-Facing Display
If you are installing a QSR counter POS setup, you will definitely need a customer-facing display. For such an application, Cake offers customer friendly touch screen display option. Your customers will be able to use this display to sign credit card receipts using their hands or sign up for e-receipts.
The customers can also use this display to enroll for your loyalty programs and view their order information. Just like other hardware components by this provider, these displays are built tough and durable to offer unmatched efficiency for years to come.
Upon request, the provider will also offer you a printer as part of the hardware package. The thermal impact printers offered by the manufacturer are both rugged and tough. The thermal printer can fit a 3 1/8 X 230 receipt rolls. As such, it is capable of processing more than 400 orders per roll.
These printers will offer you optimal performance, whether they are used as a kitchen printer or receipts printer. If you feel that this basic thermal printer does not serve your purpose, you can upgrade to an Epson impact printer.
This upgrade option is offered by this provider at an additional cost.
How secure and reliable is the network you use for the POS in your restaurant? This is something many restaurant owners do not consider while shopping for the best POS system. To ensure that you have access to a secure and reliable network, all CAKE POS systems come with a CradlePoint MBR 1200B router.
In addition to the POS terminals, this router may also be used to support CAKE Orderpad in your establishment. Once installed, this router will serve as a secure hub for connecting all networked devices in the restaurant. For enhanced reliability, this provider only supports hardwired connections for all POS hardware.
CAKE POS Reviews: Features and Capabilities
Cake is rated one of the best restaurant POS system for a reason. The hardware and software components of this POS system are essentially designed to help streamline restaurant operations turn tables faster, offer detailed analytics of the business and personalize guest experience.
Such benefits of the CAKE point of sale system may be attributed to its unique set of features and capabilities. Despite its affordability, this product has a superior blend of tools and features to offer your business; some of which are discussed below:
Any of the successful full-service or quick service restaurant owners today will tell you that online ordering is an important part of their businesses. You may not know this, but introducing an online presence for your business has a horde of benefits to offer.
CAKE POS offers a tailor-made online ordering platform to suit your business needs and drive more revenue to the business. So, how can CAKE Online Ordering be of benefit to your business?
- Boosts Revenue
Simply put, more orders means more sales, which translates to more revenue for the business. Based on statistical findings, restaurants with an online ordering system in place get about 32 percent more orders than those that only accept phone or on-site orders.
With Cake online ordering feature, your workers will not be interrupted from their work to take phone orders. Instead, the customers will place their orders on your integrated online ordering page. Such orders are then be send directly to the kitchen for preparation.
As you can see, this online presence will become a new revenue stream for the restaurant. Additionally, it gives you an opportunity to serve more food, whilst saving dining room space for more dine-in guests.
- Saves on Money
In addition to generating your business more money, this system will also save you a considerable amount of money in processing fees. In this regard, CAKE Online Ordering eliminates third party fees. Instead, the provider charges a low 5 percent fee on every order placed online.
As you may be aware, some third party processors will charge you 20 to 20 percent for the same. As such, you will find the Online Ordering system by Cake quite affordable in the short and long term.
- Simplifies Operations
The online ordering system by this provider will integrate seamlessly with the CAKE POS system in your restaurant. As such, you will be able to accept orders online in a single click. Similarly, you will be accepting payments online payments on the same Point of Sale system in your restaurant.
As you r business grows, you will need to incorporate a system that allows you to serve the increasing number of customers faster and more efficiently. The right solution, in this regard, is CAKE’s OrderPad. However, this solution is not part of the CAKE POS hardware or software package.
To get the OrderPad for your POS, you will be required to pay an additional $24 per month. This payment is for the OrderPad App and Support. If you would like to get a Payment reader along with the OrderPad, you need to pay $99 per month.
In this case, you will get the OrderPad, iMag Pro II Payment Reader and support. Regardless of the case, this solution has to be very beneficial for restaurants. Some of the key benefits associated with CAKE OrderPad include:
- Instant Tableside Ordering
Do you own a full service restaurant? If so, you need to worry about the number of tables you can currently turn. In addition to helping the staff avoid order errors, OrderPad will save you more time on table turns. In this regard, the servers can take orders at the tables and fire them directly to the kitchen.
- Line Bustling Benefits
If you own a relatively large restaurant, you cannot afford to overlook the benefits of line bustling for the business. While long lines are an indicator that business is booming, they can also discourage potential customers. This is because nobody wants to waste his or her valuable time waiting in a line.
With CAKE OrderPad integrated into your POS, your customers will not have to walk all the way to the counter to place their orders or make payments. This tablet POS system by CAKE will come in handy whenever you are dealing with QSR rushes.
This solution allows your staff to serve the customers as far as the Wi-Fi network allows them to. This means that you will be bringing the counter to your customers and not the other way round. This will save on time and increase customer satisfaction.
Get a POS system that makes it easy and more convenient for you to seat the guests, give accurate wait times and turn tables faster. To help you achieve these, CAKE POS offers the Table Management feature. Table Management essentially allows you to map out your restaurant floor plan for easier management.
With this feature, you will have access to various tools that allows you to map out the floor plan as accurately as possible. For instance, you can use the multiple table type tools to match the layout of your restaurant on the iPad. Again, the feature allows you to assign multiple server sections.
Such tools have many benefits to offer your business, including:
- Faster Table Turns
The Table management App is designed to integrate seamlessly with CAKE POS and increase table turns for every shift. This will, in turn enhance customer satisfaction and boost your bottom line. Additionally, the App will also help streamline operations in all parts of the establishment.
Additionally, this feature will help you:
- See whenever a check is printed
- Know when a certain table is seated and vacated
- Confirm whether a payments has been processed
- Take orders and process payments at the tables
This is a functionality of the Guest Management software by Sysco that is of great help to restaurants. When it comes to managing your Front of House, you will find this feature easy to learn and use. The feature offers both call and text notification capabilities to help you communicate with your customers.
Here are some of the things you can achieve with the Waitlist management feature:
- Notify Customers When Their Tables are Ready
CAKE point of sale system allows you to reach out to your customers through their phones. This capability allows you to use customized messaging to let the guests on your waitlist when their tables are ready. This will, in turn, help you establish a stronger relationship with your customers.
With this feature, you will end up reducing no-shows and walk-away scenarios in your business. This front and back kind of communication keeps the guests informed at all times.
- Allows You to Customize the Waitlist
Categorizing guests on your waitlist will make it easier for you to manage the waitlist. In this regard, this feature gives you the freedom to customize the waitlist as you desire. For instance, you can sort the waitlist according to the party size to keep your tables turning.
You can also use party status colors to differentiate the parties that would like to sit outside from those that want to sit inside. With this feature, you can as well enable Call Ahead. This capability gives the guests the ability to add themselves to the waitlist.
As a restaurant owner, there is certain business decisions that you will be required to make from time to time. The ability to make informed business decisions will depend on how well you are informed on the business. With CAKE’s Dynamic Reporting capabilities, you can never go wrong.
In its functioning, the POS collects vital business data and stores it in the cloud. This data is then used to generate accurate and in-depth reports on various aspects of the business. You can access such reports anytime from anywhere.
With the daily, hourly, weekly and monthly reports by this POS, you will be able to:
- Access how the business is faring
- Keep tabs on your employees
- Set permissions for the employees
- Develop the best schedule
The best thing about this feature is that all the reports are stored in the cloud. As such, you can access them wherever you are. All you need is a device with internet connection.
Our Final Verdict
While there are many restaurant point of sale providers in the market, not all are as good as they claim to be. The CAKE POS is one of the few systems that are built to meet your restaurant requirements. The POS and Guest Management software is packed with the right tools and features to drive your business to the next level.
With Cake POS in your restaurant, employee management, customer management, online ordering, reporting and analytics as well as table management will be easier and more convenient. This is the kind of restaurant POS that will improve customer satisfaction and boost profits in your restaurant.