Restaurant POS, or point of sale system, combines software and hardware for centralizing a restaurant’s business operations. POS tracks cash flow, sales, food inventory, and performs other bookkeeping functions.
Restaurants process high volumes of credit card transactions and cash daily, making a restaurant POS system necessary. Besides accounting for each sale to the penny, POS systems offer secure credit card transactions for you and your customer. With a POS system, servers become responsible for their sales and check altering becomes impossible without a password.
According to The Balance Small Business, most restaurant owners encounter employee theft at one time or another. This added level of security a POS system provides helps lessen employee theft.
Whether you choose a cloud-based or legacy system (on-premise), a POS manages all the business aspects of your restaurant.
- 1 Best Restaurant POS Systems 2019
- 2 1. TouchBistro - Best Overall
- 3 2. Toast POS - Control Operations & Increase Revenue
- 4 3. Talech - Simple & Powerful Inventory Management
- 5 4. Upserve Breadcrumb - Built for the Modern Restaurant
- 6 5. Lightspeed Restaurant - Built for Full Service, Quick Service, Bars & More
- 7 6. Square POS - Easy to Setup & Use
- 8 7. Cake POS - Custom Solutions for Any Restaurant
- 9 8. Lavu POS - Best iPad Restaurant POS System
- 10 9. Clover POS - Process Various Types of Payments
- 11 10. Revel Systems POS - Integrate Front of Back & Front of House Operations
- 12 11. ShopKeep POS - Save Hours on Inventory
- 13 12. NCR Silver POS - Solid Payroll Integration & Employee Management
- 14 13. Zomato Book
- 15 14. eZee BurrP! POS - Smart Inventory Management
- 16 15. Rezku POS - Faster Checkout & Wireless KDS
- 17 16. Epos Now - Highly Advanced Reporting for Restaurants
- 18 17. Loyverse POS - Manage Sales from Your Tablet
- 19 18. AccuPOS - Time Saving Features for Restaurants
- 20 19. MaitreD POS - Full Service, Feature Rich Solution
- 21 20. RanceLab FusionResto - Solid Cloud-Based Restaurant POS System
- 22 Important Features for Restaurant POS Systems
- 23 Factors to Consider When Shopping for a Restaurant POS System
- 24 Other Things to Look For in a Restaurant POS System
- 25 Our Final Review
Best Restaurant POS Systems 2019
1. TouchBistro - Best Overall
The most used iPad-restaurant POS system, TouchBistro delivers options for all sizes of quick service and full services establishments.
This multipurpose system works for nightclubs, bars, full service, fast, and casual restaurants, as well as bakeries and food trucks. A tableside option, helps staff deliver efficient customer service from menu selections and order taking, to guest checkout and payments.
The EMV-compliant TouchBistro is a top-performing POS system with an end-to-end, integrated management system. This high-end system helps restaurants improve and grow their business with improved service and better business insight for increased sales.
Why We Rated TouchBistro as the Best Restaurant POS System
With iPad tools, TouchBistro gives you efficient tableside service, scheduling and staff management, menu management, and control over inventory. The efficient in-app communication, reduces manual errors with faster transactions and increased dining to kitchen coordination.
Besides operation integrations, TouchBistro gives you efficient expense and receipt management with its different payment options. Quickly generated transaction reports including detailed credit card reports, refund totals, and other payment reports mean financials at-a-glance. Include additional revenue streams with TouchBistro’s loyalty programs and gift card options.
Some of the Outstanding Features of TouchBistro
- Cloud Reporting and Analytics
- Easy and Free Software Updates
- Unlimited Staff and Management Users
- Quick Service and Full Tableside Features
- Hybrid Network Support
- TouchBistro VIP Community
Customized tools and multifunctional admin controls give you better control over menu offerings. Hide menu categories, assign various items to multiple ticket printers, or remove menu items no longer available.
Security, Easy Management & Reporting
Security is a top feature with TouchBistro with full control system securing and managing employee permissions including restricted transactions access. Also, set up alerts for unsent items and bill history reopenings.
Besides the great POS features, TouchBistro offers superb remote management and a strong reporting system. CSV export saves report preparation time with weekly, monthly, and annual custom reporting templates.
Features in the reporting templates include sales, voids by employee, detailed shift reports and credit card payment reports. Plus, the system integrates with various accounting functions including tax reporting, CFDI support, and Bevintel bar reporting.
If you’re still unsure whether TouchBistro is right for you, the company offers a free trial of their product’s key features.
What Makes TouchBistro a Good Fit
- Good for all restaurant types with a large selection of industry-specific POS tools
- Order management including payments and bill splits at the table
- Good payment partner selection including, Xero, Apple, Square, and PayPal
- Customize security controls, floor plans, menus, payments, cashier workflows, and taxes
- Staff management, inventory management, sales reports, and other accounting functions
- Daily employee workflows for clocking-in and out, wage calculations, and section assignments
- Get detailed operation overviews with the different sales features
- Hide menu items or whole categories, add or edit full item descriptions and remove out-of-stock items
2. Toast POS - Control Operations & Increase Revenue
Because of its flexible and affordable Android infrastructure, Toast is a POS system most suitable to restaurants. With an Android device, you get more customizable options and faster updates than with an iPad. Toast is a dependable full service and quick service restaurant package with customizable tools for nightclubs, bars, pizzerias, and chain stores.
While Toast is a POS system, it’s not an accurate description of this all-inclusive product. Toast streamlines both front and back-end processes, making it a restaurant management solution that is comprehensive and efficient.
Top Features from Toast POS
- Sales, Inventory, and Labor Tracking
- Real-Time Data
- Tablet Based System
- Accessible From Any Device
- Gift Card and Loyalty Programs
- Online Ordering
- Customer Data Capture
- 24/7 365 Customer Support
With Toast, you can build customer loyalty with an integrated CRM feature. Toast POS improves customer service by enhancing staff efficiency and reducing costs.
This adaptable system lets servers split menu items and the bill among each customer. With an Android tablet connected to the Toast system, servers can take orders, process payments, and print receipts tableside.
Toast POS Is Easy to Customize
Customizing Toast’s menu is quick and easy, giving varied programming options. Set menu pricing that is time specific for lunches and happy hour, or program different menus for offline and online. Toast even lets you set your menus according to different menu subgroups.
Other major functions include tracking for customer management and staff performance. Management can identify best selling items with a product mix report and use digital ordering at the restaurant with a kiosk system.
If you want practice tips and ideas, users can visit the large Toast community for help. The POS vendor offers a free Toast demo for a comprehensive look at the many features.
What Makes Toast a Good Fit
- Android supported tableside use system for end-to-end restaurant management
- Pricing comes as a subscription-based platform with a core software system
- Add-on modules for online ordering, loyalty programs, and digital and physical gift cards
- Track staff and kitchen performance and efficiency
- Bundle hardware with an option for one-time pricing
- Multiple check options supported
3. Talech - Simple & Powerful Inventory Management
When looking for a functional and complete POS system for your restaurant, Talech answers the call. Appearing on the market in 2012, Talech competes with its older competitors with a simple layout and robust features.
Ease of use and affordable starter plan gives this newcomer a slight edge with the competition. For small and mid-sized restaurants or retail outlets, Talech delivers the perfect front-end to back-end office solutions.
To understand everything Talech can deliver, you need to explore the product’s many options and features.
Top Features from Talech
- Table and position management for floorplan management
- Order management lets you split tickets and apply taxes, tips and other charges
- Real-time order management with Seamless Sync
- Choose kiosk or customer facing display options
- Discounts and offers for Happy Hour, specified time and day discounts and BOGO deals
- Protect customer data with EMV security
- Print customized gift cards with brand matching
- Speedy low amount, no signature transactions option
Many companies talk about their massive updates, new feature releases, and bug fixes, but they don’t always deliver. Talech is a step above the rest with following through on their promises. A large developer team that’s always experimenting with new ideas always delivers some of the most needed and requested features.
Continual new and updated releases mean you have a better understanding of your restaurant’s operations.
Talech Is Easy to Setup
This easy-to-use POS sets up easily and operates with an Apple-like interface. Large buttons and intuitive layout should help the average business get up and running with little or no help. Talech has a large how-to library and experienced customer support to help most restaurants quickly get the essentials operational.
Support videos give a good demonstration of how different system functions operate. Even without the videos, you can easily configure operations like item creation, employee and customer profiles, register layout, and hotkeys.
For those wanting to do more with their business, Talech POS has great advanced features. With Talech you get in-house marketing, advanced inventory functions, and integration with most payment processors.
Talech's Reporting & Features
Talech POS is fully cloud-based, meaning all data gets stored on external servers instead of on local devices. Since the system requires an Internet connection during an outage, only cash transactions are possible with no back office access. There is always the option of purchasing specialized routers or iPads as a backup.
Talech is not without its own set of issues. Most negative reviews come from their reporting system. For large and complex businesses, the lack of reporting functions may mean using a third-party software program for reports.
Even with a smaller reporting module, Talech offers a good feature selection for simpler and less customized business needs. The basic functions include employee tracking, top performing products, and tracking for a customer’s last visit, visit numbers and amounts spent.
Even without the complexity of its POS competition, Talech offers advanced features that make it a top restaurant POS system.
What Makes Talech a Good Fit
- Multi-function register with refunds, partial and split check payments, tipping, and signature capture
- Starting till count, payout tracking, voids, pay-ins, and cash drops
- Inventory batch-editing, add multi-level variations and set variable or fixed pricing schedules
- Employee management with unique ID numbers for time clock and sales tracking
- Integrate online restaurant ordering and payment processor with restaurant website for ordering online
- Up-to-date order status through customer email notifications
- Integrated loyalty program for enrolling and redeeming reward points
- Print custom gift cards or change loyalty points with one button clicking
4. Upserve Breadcrumb - Built for the Modern Restaurant
Recently purchased by Upserve, the low-cost, user-friendly Breadcrumb POS caters to bars, clubs, and restaurants. With the software acquisition, Breadcrumb is an integrated module of the Upserve productivity suite. The new productivity platform gets support from Upserve’s Live, HQ, and Payment solutions. Users now have access to a hospitality solution that lets them manage different critical business aspects.
Former nightclub and restaurant manager, Seth Harris, developed Breadcrumb with specialty ordering and table and customer management. Built by an industry expert, Breadcrumb is a POS system with everything needed for restaurant, nightclub, bar, or café management.
Features that Work for Your Restaurant
Breadcrumb delivers a flexible software package that works for the restaurant instead of the restaurant adapting to a software program. With a design developed by a restaurant professional, each Breadcrumb feature addresses all needs of the restaurant workforce.
Top Features of Breadcrumb POS
- Training Mode
- Server Performance Tracking
- Tableside Ordering
- Tip Adjustments
- Online Ordering
- Intelligent Menu
- Split Checks or Items
- Voids and Discounts
Apple iPad compatible, Breadcrumb gives the restaurateur management flexibility and mobility. This functional POS system lets servers take orders at the table and send them directly to the kitchen in real-time.
Impressive Digital Ordering System
The digital ordering system gives diners the option of receiving digital checks and paying the bill tableside. There’s no need to worry when the internet goes down with the offline function that continues processing orders and payments.
The feature-rich interface has easy-to-use features for searching menu items, making menu changes, and enabling automated countdown. The menu customization makes quick menu changes for special events and lets users make customized menus according to client needs.
What Makes Upserve Breadcrumb a Good Fit
- Firsthand insight for matching functions to your workflows
- Easy menu surfing with the functional Breadcrumb search tool
- iPhone and iPad compatible for easy tableside ordering and checkouts
- Real-time and mobile reporting for indicators of restaurant key performance
5. Lightspeed Restaurant - Built for Full Service, Quick Service, Bars & More
A cloud-based POS system, Lightspeed has a restaurant-specific design that streamlines hospitality functions for the manager and customer. Designed for bars, cafes, restaurants, and other food establishments, Lightspeed simplifies food service operations. The restaurant POS gives managers control over guest reservations, inventory management, staff management, and other functions.
Lightspeed makes it easy to build a customized menu, take and manage guest orders, and facilitate multiple payment methods.
Beyond food and order management, Lightspeed lets you create and implement employee schedules while monitoring work performance. With these POS solutions, restaurants not only manage staff and serve customers, but accurately monitor trends and marketing opportunities.
Looking closer at the menu creation process, Lightspeed lets you upload images of your choice while customizing and organizing products. The system is so intuitive and easy to use, you can have the POS up and running from day one.
Centralized Hub for Data Organization
A centralized hub keeps your gathered data organized and available from any device at any time of day. Lightspeed has ordering, and payment features offering training material access and premium support 24/7.
As part of an end-to-end productivity module, Lightspeed has an eCommerce solution, on-site POS, and dedicated accounting. Since Lightspeed is cloud-based, you get access from any smartphone or tablet at any time, on or off-site.
While considered a Point of Sale system, Lightspeed Restaurant POS is much more. Lightspeed is a powerful business management system making restaurant management easier for you and your restaurant staff.
You get a large selection of floor management functions, helping you keep track of floor plans and menus. The drag-and-drop interface is user-friendly, letting you make quick table arrangement changes and create and edit menus. Add or edit item prices and descriptions and easily add pictures to match the menu items.
Top Features from Lightspeed POS
- Customer Facing Display
- Fully Integrated
- Self-Order Menu
- Floorplans Adjustments
- Staffing Management
- Kitchen Display System
- Accounting Functions
- Inventory Management
- Loyalty Programs
Tableside Ordering for Fast Order Processing
The tableside ordering functions let staff quickly take and process orders. Once the orders get entered, they go directly to the designated restaurant area, such as a bar or kitchen. Tableside ordering eliminates staff waiting for a terminal that opens so that they can enter their order.
The tableside ordering function also makes the whole process faster, resulting in overall guest satisfaction.
Besides quicker service, tableside makes settling bills easier for your customers. Lightspeed automatically combines or splits checks while providing flexible payment options.
With the diverse needs of different food establishments, no POS software is a fit-all solution. You won’t find the perfect off-the-shelf software that fits all your needs. The smartest idea for finding the right solution is to modify the POS application to suit your needs. While you may consider picking the most popular software, step back and slow down.
These POS packages, while widely used, may not work for what you need. Consider how Lightspeed Restaurant can help you and read some customer reviews. If you have questions not answered on their website, contact the company.
What Makes Lightspeed Restaurant a Good Fit
- A variety of integrations for streamlined operations
- Flexible pricing and order management that is mistake-free
- Adjustable floorplans and menus with picture additions, pricing changes, and menu descriptions
- Detailed end-of-day report generation
- Unlimited accessibility to data
6. Square POS - Easy to Setup & Use
The Square POS application delivers fast and reliable business solutions and supports Android, iOS, Mac and Windows platforms. Take a variety of payments with the Square magstripe reader, offer customers digital receipts and track sales in real-time. The system has an inventory tracker with item management, status updates and reports accessible through a variety of devices.
Top Features from Square
- Customer signature capture
- Receipt printer support
- Digital receipts through email or SMS
- Tipping by custom amounts or percentage
- Adjustable taxes
- Partial or full refunds
- Sales reports
- Barcode scanner support
Besides these operational features, Square POS sells the Square Stand, a contactless iPad chip stand for contactless chip cards.
Other payment features include NFC, magstripe, and chip cards, and Google Pay or Apple Pay for stress-free payments. If you’re not sure Square is the right fit for your food service, sign up for their free trial and test out all the features.
Easy to Use with Drag and Drop Features
Easy to set up and use, Square POS with its drag and drop features, you have your staff quickly up and running.
With inventory management, you can change menu details, like name, quantity, and price, in real time. Handle menus and employees from multiple locations in one account,
If you need internal security, manage data access with employee passcodes for checking individual sales and refunds.
The time tracking feature lets employees clock in and out with the POS. Each transaction links to the employee making commission and tip reconciliation quicker and more accurate.
Through your Square Dashboard, you have a good selection of reporting functions to provide your financial performance at-a-glance.
Rates for Keyed-in and Swiped Transactions
Being a transaction-based system, Square charges a percentage for each payment run through the system. There’s no charge for the Square Chip Card Readers. Keyed-in transactions get a 3.5% + $0.15 charge per transaction.
Swiped or chipped transactions get a slightly lower charge at 2.75%. Online and phone transactions carry a high cost due to the fraud risk involved with these types of transactions.
What Makes Square POS a Solid POS System
- Product customization
- Integrated payment processing letting customers tip, pay and sign on the device
- Give refunds and discounts and send receipts through text or email
- Set up customer profiles for email marketing
- Full employee management capabilities
- Real-time sales and sales history data and inventory
- General and analytical reporting
7. Cake POS - Custom Solutions for Any Restaurant
A guest management and POS system, Cake POS offers online and offline functions with an integrated hardware package. The offline functioning lets you continue payment processing when the internet connection quits working.
Cake POS has the full dining experience solutions for streamlining operations with increased profits. The Guest Manager module delivers fast seating with its front-of-house to dining room connection delivering faster seating times.
Accurate wait times reduce walk-away customers and no-shows and let diners check-in before arrival. Notify guests their tables are ready through text messaging, without buying additional hardware.
Some of the Outstanding Features of Cake Restaurant POS
- Cloud Based
- Tablet Based Order Pad
- Customizable Floorplans
- Split Checks
- Online Ordering
- Integrated Apps
- Menu Adjusting
- Offline Mode
- Completely Customizable
An Intuitive Touchscreen That's Easy to Learn and Use
An interface with an intuitive touchscreen that is easy to learn and use means more accurate order entry taking less time. The accelerate order processing lets managers easily adjust menus and tables for a customized workflow.
With your Cake POS, you have optional choices for hardware bundles, and various software and service options. Hardware bundle choices include the POS terminal, printer, and thermal printer. Choose additional software options like integration to ChefTab, PayPal and QuickBooks.
Keep restaurant statics at your fingertips with multi-device, anywhere-anytime dynamic reporting. Streamline your operations with real-time tracking and reporting for weekly or category sales and employee wage and hour reports.
Offline Capabilities When the Network Goes Down
Remain connected to restaurant operations even without an internet connection. Cake gives you offline capabilities letting your staff continue taking orders and receiving payments without interrupting operations.
Ensure a happy experience for all your guests with the Cake Guest Manager system. Employees can manage reservations and waitlists with efficiency leading to overall customer satisfaction. The text alert capabilities lessen the number of no-shows and notify customers when their table is ready.
Besides guest wait times, Cake lets you organize sections for creating floor maps. The Cake iOS app logs online reservations and lets you make needed changes in a real-time environment.
Integrated analytics gives predictability to wait times which reduces customer walk-out and no-shows. The app also aids managers spot trends, resulting in a happier, more loyal customer.
What Makes Cake POS a Good Fit
- Guest management shows floor maps and accurate wait times in real-time view
- Tableside ordering to wait times and bust lines with iPad system
- Intuitive menu item modification easily handles customer’s special orders
- Intelligent inventory management syncs the inventory process with orders to reduce ordering out-of-stock items
- Splitting orders and checks made easy by percentages or by the order
- Business management with staff activity including performance and scheduling.
- Marketing functions track ordering patterns and customer behavior
- A 2.5% flat rate processing fee, including AMEX
8. Lavu POS - Best iPad Restaurant POS System
A popular mobile, industry-leading point-of-sale system, Lavu POS has a design specific to restaurants and bars. iPad devices provide a solution that helps eliminate order confusion, lagging service, and incomplete sales data.
With Lavu’s system, restaurant and bar owners get complete control over operations and help staff deliver above average customer service.
Some of the Outstanding Features of Lavu Restaurant POS
- Tableside Orders
- Split Checks
- Automatic Tipping
- All Payment Option
- Print or Email Receipts
- Customize Menus
- Product and Payment Tracking
- Staff Management
- Inventory Management
- Report Management
An easy-to-use interface with central hubs for data helps streamline the businesses processes. With customized menu layouts, fast and easy order taking, and staff training, Lavu is a huge benefit to restaurant operations.
Apart from the operational side of things, this POS software comes with a large range of HR processes. These HR functions include an optimized new employee onboarding process and an optimized employee training process.
If you’re unsure Lavu is the right solution, try it before you commit with their free trial.
What Makes Lavu POS a Good Fit
- Open API allows platform customization to specific business needs
- Integration with top third-party applications for more customization flexibility
- Advanced technology and hardware including digital menu boards and self-serve kiosks
- Streamlined order and payment processes and front-house to back-house communications
- Reduced wait times with speedier processes for better overall customer satisfaction
- Simplified payment processing for the business and the customers
- Multiple payment processing including magnetic strip, chip cards, and alternate payments
- Improved new hire processes including onboarding and training for quick workforce boost
9. Clover POS - Process Various Types of Payments
Designed with small or medium size restaurants in mind, the integrated Clover offers top-notch business support. The POS tool includes custom hardware in web-based or server-based operation options and is smartphone accessible to keep you connected.
Some of the Outstanding Features of Clover Restaurant POS
- Customer Management
- Integrated Apps
- Staff Management
- Timeclock and Payroll Features
- All Payment Forms
- Loyalty Programs and Gift Cards
- Robust Reporting Management
A user-friendly software, Clover lets you manage operations from any device. The attractive hardware package has an Apple-like screen and high-speed printer that multi-tasks as your connection hub.
The specialized POS design lets you keep watch and track employees, edit menus and track inventory. Activity reports deliver insight and let you effectively monitor important operating functions.
Effective Employee Management with the Staff Management Module
A staff management module makes managing employees effective and easy. Track employee tips, customize work shifts and give each employee customized system access to control what they can access.
Through the staff module, you can keep tabs on employees and their system interactions.
The pre-configured inventory module gives you an easy tool for keeping track of items entering and leaving your establishment.
Oversee and track inventory items and edit and customize your menus while monitoring product performance with customizable activity reports.
Modern Payment Option Technology
Clover utilizes modern payment option technology for effective and reliable payments. The Clover technology ensures a complete security system keeping the card data of your customers safe. With the POS software, you don’t need terminals, cash registers, barcode scanners, or receipt and label printers.
The lack of hardware makes swiping credit cards or reading chips much easier. Clover also offers alternative payment methods like Apple Pay.
If your restaurant offers specials or loyalty programs, Clover lets you track and retrieve all data associated with these promotions. This POS system helps you analyze your high-profit products while targeting specific customer profiles for more selling opportunities.
What Makes Clover POS a Good Fit
- Choose from fixed or mobile POS system
- Bundles the fixed or mobile POS system with a hardware package
- Built-in scanner and receipt printer for a portable POS device
- Multiple payments through NFC, EMV chip, Android and Apple Pay, cash, and gift cards
- Clover Online for a pre-built website connecting to Clover POS for a single sales platform
10. Revel Systems POS - Integrate Front of Back & Front of House Operations
Revel is a flexible bar and restaurant POS solution for your business covering quick and full-service establishments. This highly functional system manages the front-of-house operations to the back-office accounting and financial procedures. With Revel’s scalability, you get the tools you need for doing the job.
The varied reporting system gives managers tools for analyzing sales and tracking and updating inventory. A multitude of reports gives you detailed metrics showing business performance as a whole.
Some of the Outstanding Features of Revel POS
- Full Service or Quick Service
- Intuitive iOS Interface
- Tableside Service
- Front-End and Back-of-House
- Staff Management
- Inventory Management
- CRM Features
- Real-Time Reporting
A Customizable, Comprehensive Sales Reporting Function
The comprehensive sales reporting provides enough customization for any type and size of establishment. Revel lets you break down your menu items into categories and sub-categories making large menus quicker to navigate.
The ordering module handles seat numbers and multiple courses for fine dining restaurants. Revel also lets you upload pictures of menu items, happy hour prices, item discounts, and loyalty program offerings.
This configurable, full-scale POS system gives your staff the mobility to do the job in all areas of the restaurant. You have access to features like table management, delivery, and cash management including self-checkout for short wait ques and convenient dining.
Floor to Back-End Management Solutions in One Place
All your floor to back-end management solutions get stored in one place for easy access. While Revel is a cloud-based system. During internet outages Revel’s hybrid architecture keeps your system operational with an offline mode.
The Revel POS is an employee facing app that runs on Pro, regular, and mini iPads. Staff can enter, track and review customer orders while running basic reporting like the end of day reports.
With an easy to navigate ordering interface, Revel is perfect for new and seasoned employees alike. Revel lets you define what sections of the software your employees can utilize and doesn’t limit permissions to the iPad app only.
Customer Information Capture for Delivery Restaurants
For delivery restaurants, Revel lets employees quickly store customer information with an address field tying into the delivery tool. Employees can look up a customer address to quickly determine if it is inside the restaurant’s delivery radius.
All establishments get the advantage of having fully functional back-office capabilities. An intuitive iPad app lets you handle much of the day-to-day restaurant management operations.
Managers have the option to refund any credit card transaction without ever logging in to the backend office module. With integration to Xero, QuickBooks, Paychex, and ADP, your accounting and payroll functions get easier.
Perhaps one of Revel’s best features is the offline mode. Revel is one of a handful of systems that fully functions when you lose the internet connection. Even offline, the system takes and sends orders, processes credit card or gift card payments, and prints receipts. With Revel POS, internet interruptions don’t affect the customer’s dining experience.
What Makes Revel Systems POS a Good Fit
- Includes employee management, CRM, inventory control, and accounting functions
- Handles the needs of the single stores, chain restaurants, or franchises
- Real-time reporting and alerts for ingredient inventory and diminishing stock levels
- Menu creation from uploads or manual item entry through the POS app or console
- Auto-sync with the POS software when making menu updates
- Customer self-service availability
- CRM lets you track customer profiles for marketing or delivery
- Offline mode lets you stay operational during an internet outage
11. ShopKeep POS - Save Hours on Inventory
Since 2008, ShopKeep has been helping quick service restaurants with their management needs. This POS processes transactions through an iPad app and any management needs through Back Office, an online app.
ShopKeep functions primarily for retail environments and falls behind when it comes to larger food service functions. However, ShopKeep has a strong set of features that makes it suitable for smaller, quick service restaurants.
The comprehensive iPad POS tool has cloud-based features for managing marketing, booking, registrations, inventory, and staff management. It’s user-friendly with an intuitive interface that deploys in minutes. The touchscreen interface uses software that’s fast and reliable, making it an easy and inexpensive business management system.
Top Features of ShopKeep Restaurant POS
- Customizable A la Cart Features
- Free Same Day Shipping
- Intuitive iPad POS System
- Tableside to Kitchen Ordering
- Customizable Modifiers
- Open Tabs Capability
- Split, Merge, or Transfer Checks
- Detailed Sales Reporting
- Staff Scheduling with Peak Hours
- Real-Time Reporting
- Customizable Staff Permissions
Superior Inventory Management Tool
ShopKeep’s inventory management module, while made for retailers, does a great job of managing restaurant inventory. The inventory tool lets you quickly upload and edit products and access reports for identifying buying trends. Reporting for these features is customizable, letting you summarize by departments, categories, and other pre-set variables.
The amazing POS functions don’t stop with management and inventory. With ShopKeep’s credit card processor, you eliminate finding, applying, and setting up a card processor. If you choose not to use the ShopKeep processing, there is a third-party processor integration to use your own merchant.
Being geared toward retail, ShopKeep has a marketing module for capturing customer information and populating the data to email campaigns. The marketing function tracks name, email, phone number, address, and special notes.
This data collection gives you the information needed for sustaining and building customer relationships. The real-time analytic sales data tool helps you make the right marketing decisions for your business.
Easy Staff Monitoring with the Staff Management Module
The staff management module makes managing your staff easy. Give each employee different permissions for using the software with a passcode linked to their responsibilities.
The clock-in / clock-out feature on their iPad reports the hours at the end of a pay period. ShopKeep lets you monitor your staff and measure performance through the system. The offline mode keeps your business moving even when unexpected internet outages happen.
After ten years, ShopKeep continues offering small, quick service restaurants an easy user interface with great base features. The POS system makes it a good fit for new businesses or businesses with little to no point-of-sale experience.
What Makes ShopKeep POS a Good Fit
- Bundled option with register and card reader and printer
- Integrates with third-party card processor
- Intuitive and easy to use touchscreen display
- Real-time sales data with a robust analytical tool for strategic, operational decisions
- Easily configured layouts, product detail, and reporting for inventory management
- Time clock built in for monitoring staff activities, aiding performance evaluations
- Email marketing module captures new customer information while building past customer relationships
12. NCR Silver POS - Solid Payroll Integration & Employee Management
The mobile entry, NCR Silver, carries the extensive experience of the transaction-heavy, NCR brand name. NCR is a longtime provider of banking services, software, and hardware with experience at handling all areas of tablet POS.
NCR Silver does its best work in small to medium-sized restaurants with only one location. Silver is especially suited for quick service establishments. The POS is straightforward and simple to use, yet it is an attractive system with time-saving features managers find appealing.
With a design meant for the iPad, NCR Silver’s cloud service lets users run all their POS functions on the Apple iPad device. POS functions include employee scheduling and management, sales reporting, inventory management and more. There is no hardware to buy, just run your business through your iPad via the cloud.
Features of NCR Silver Restaurant POS
- iOS Platform
- Optional Hardware Packages
- Integrated Accounting Options
- Integrated Payroll Options
- Specialized Marketing Features
- Table Mapping
- Event Based Discounts
- Various Split Check Options
- Run Tabs
- 24/7 Customer Support
Color Coded Buttons Mean Easy At-A-Glance Use
NCR Silver uses the normal POS tablet layout with user buttons on the right and open sales on the left. You also have the added capability of switching the user buttons to the left side of the screen.
Color-coded buttons and categories along the bottom with colored bars matching the item button borders give users easy reading. With a glance, color coding let users know they pressed the right button for the product they need. Added features like the color coding, shows NCR listens to customer feedback for software improvement.
NCR makes system integration simple by connecting directly through them or with a third-party processor. If you already have a merchant service provider, NCR can integrate with many providers using the NCR SecurePay gateway. You get an overall cost reduction with NCRs processor variety without additional fees or gateway accounts.
A robust and visual back office portal lets you access your inventory and reporting. Build unique employee profiles and assign PINs for recording staff activity in the system. All accounting and other tracking have illustrated, graph details in real time. Save time uploading 999 inventory items at once and get an inventory snapshot that shows the stock level summary.
Superior Marketing Module
NCR Silver’s most prized feature is its marketing module, and it’s the feature that sets it apart from the competition. The NCR customer database gives you automated email campaigns crafted for your customers. Email blasts get sent through the NCR system, doing away with needing a separate system for marketing.
Sort customers according to categories for specialized targeted promotions or set automatic mailouts for coupons, discounts, and promotions. You can set all mailings based on your customer’s purchasing habits. The NCR Silver marketing module is one of the most powerful found in any POS system.
Other mention worthy functions of NCR Silver include gift card processing with either the integrated system feature or by third-party. NCR also offers free support live, and prompt and knowledgeable email and phone support.
What Makes NCR Silver POS a Good Fit
- Offers a bundled iOS or Android-based system with hardware
- Hardware bundle includes the main console, wireless printer, card reader, and tableside tools
- Different food service options with unique setup specs like single, multi-location, and franchise
- 24/7 customer support through text, email, chat, and phone
- Best module for email marketing and loyalty programs
13. Zomato Book
The cloud-based Zomato Book POS provides a single platform restaurant operations management. Zomato helps food establishments fully organize restaurant procedures and systems. Get better coordination between front-of-house and the kitchen with Zomato’s hardware linking ability.
Zomato lets you personalize the system by configuring it to work with various applications available on the market. The app integrates with other available Zomato products for an all-around POS system that helps you offer customers the best dining experience. With Zomato Book, you get benefits and features commonly found in the higher prices POS systems.
Top Features of Zomato Book
- Menu price update
- Menu items alteration
- Digital invoicing via SMS
- Digital invoicing via email
- MIS reports generation
- Ingredient-level management
- Sales analytics
- Inventory supply tracking
- Customer profiling
Menu Manage for Easily Updating and Altering Menus
Menu management lets you update and alter menu items any time, any place, using your Android or iOS devices. Changes made to the system take effect immediately, without keying them into other devices on the system. The cloud-based system updates the system business-wide.
Alongside menu management is the inventory tracking functions. With inventory tracker, the inability to offer menu items because of unavailable ingredients is no longer a problem. The tracking feature keeps management updated on all needed stock levels.
Aside from keeping an adequate inventory stock, Zomato also tracks ingredients used according to each meal ordered. Ingredient management helps reduce unaccounted for food items which helps to stay on a budget easier.
Track Customer Profile Items with Built-In CRM Interface
A built-in CRM interface helps track customer profile items including menu items liked or disliked for a tailored dining experience. With this beneficial interface, restaurants can personalize the dining experience for repeat customers.
Zomato Book lets restaurants cater to a wide and varied customer range. With the online payment gateway, restaurants can accept modern payment methods like Apple Pay.
Even if you lose your internet connection, Zomato Book keeps running with an always-on mode, preventing any sales loss.
An Environmentally Conscious POS System
For environmentally conscious establishments, Zomato Book offers a paperless receipt system. Send customers electronic invoices via SMS or email, eliminating printing out paper receipts. Along with the paperless system, you can track your restaurant’s sales performance with real-time analytics. Improve your customer service with business insights either at the site or remotely.
A final feature worth mentioning is connecting Zomato with other Marketplace Apps like Book, Order, and Trace.
What Makes Zomato Book a Good Fit
- CRM platform for specially tailored dining based on preferences from customer profiles
- Native integration with review and listing management platform, Business app
- Multi-channel bookings on your website and Zomato review page
- Connection to Zomato apps like Book, Order, and Trace for complete restaurant control
- Complete electronic invoices include receipts sent by text or email
14. eZee BurrP! POS - Smart Inventory Management
eZee BurrP! is a system made for all restaurants from quick service and fast food joints to full-service establishments. eZee BurrP! helps you efficiently manage a single restaurant or a chain of eateries, bars, and nightclubs from one hub.
Top Features of eZee BurrP!
- Table Reservation Management
- Multiple Menu Creation
- Order Customization
- Tableside to Kitchen
- Dine-In or Take Away
- Delivery and Kiosk
- Payment Preferences
- Split Checks and Voids
- Real-Time Inventory and Stock Management
- Control User Access
- Mobile Reporting
With the eZee BurrP! POS system you get digital menus a feedback system great for managing multi-location restaurants. Headquarter offices have complete central centralized control over menu items and pricing of any connected locations.
Single Command Hub Means Centralized Control of All Locations
The same command hub also gives the home office partial control of inventory stock management for all locations. Inventory stock control delivers real-time inventory tracking for better efficiency and reduction of stock discrepancies and errors.
With mobile apps, individual locations get report summaries anywhere, anytime for better operational control. A well-designed dashboard gives managers an overall view of their business with sales, promotions, inventory, and transaction reports.
All actions of the restaurant get properly synched for a continual view of even the smallest changes. With eZee BurrP!, restaurants get everything they need to optimize service and operate efficiently. Restaurants can customize options for tailoring eZee BurrP! to support their business’s individual needs.
Regardless of the food service type, the software dashboard makes operations easy for tracking and managing orders and billing. The highly functional software ensures better table and menu management, inventory management, and portable operations with portable app reporting.
Digital Restaurant Menu Means Speedier Service
Speedier service and increased revenues become a reality with the Digital Restaurant Menu. Customers interact with your offerings on their iPad and Android devices — Digital Menu works with the different operation and view mode styles. Operational modes include guest ordering, waiter mode, and view-only. Even during network interruptions, the offline mode lets you continue accessing the menu offline.
eZee BurrP! makes keeping your customers engaged easy with the Restaurant Feedback System. Build strong, long-term customer relationships with customizable surveys or comments. Guests can provide the ever valuable feedback, delivered in various languages.
Get email or SMS alerts whenever someone leaves feedback. Take your feedback option further with the Social Media integration that allows customers to publish feedback on Twitter or Facebook.
What Makes eZee BurrP! a Good Fit
- Intuitive dashboard with key performance indicators and quick information lookup
- Flexible digital menu with offline access
- Various digital menu view modes including waiter, guest ordering, and view only modes
- Real-time low stock and inventory alerts
- Customizable customer feedback and surveys
- Integration with social media and other marketing and promotion tools
- Android and iOS mobile apps
15. Rezku POS - Faster Checkout & Wireless KDS
One of the newer restaurant POS on the market, Rezku weighs in heavy with an easy-to-use, modern and sleek interface. Easy to learn and navigate, the Rezku POS has appealing features specifically designed for restaurants.
Custom pricing plans ensure a customizable package suited to every restaurant need. Restaurants can choose high-end table management and reservations options or minimized features needed for fast food counters to food trucks. Whether you have a food kiosk in a busy mall or a full-service restaurant Rezku has what you need.
Once you download the Rezku app, you can quickly create menus and layout the entire restaurant. Extensive inventory and reporting work well for mid-size restaurants or multiple locations with most of the features you need.
Top Features of Rezku POS
- Cloud Based
- Intuitive Dashboard
- Counter or Tableside Ordering
- Online Ordering
- Staff Management
- Timeclock and Payroll
- Sales by User, Hour, or Daily
- Menu Costing
- Inventory and Waste Tracking
- Cash Drawer Security Management
- Live Updates
Customizable Options for Even the Smallest Food Services
Smaller restaurants or food trucks can trim down options to the basics for what small food service needs. Since the price is dependent on your option choices, small establishments find Rezku an affordable choice.
However, to take advantage of all of Rezku’s features, large restaurants get more for their investment. With today’s fast-paced, service-oriented restaurants you need a fast, intuitive and streamline POS system to compete.
Rezku has an intuitive interface that gets all employees, experienced or not, quickly up and running. Once you download the app, it only takes a few minutes to have unique, custom table layouts. Upload photos of your food product or choose from a good selection of included stock photos.
Simple-to-Use Order Management System
Rezku has a simple order management system with easy payment transactions and quick ticket splitting. Combine parties with seating order assignment or split pricing for shared individual menu items.
Not only are front-end operations a breeze, but the back-office functions just as simply. While Rezku may not have as many robust features as other POS software, it still gives an impressive showing.
Quickly read and evaluate the easily accessible inventory counts and basic reporting. However, Rezku’s reporting is fairly basic and not as analytical as some businesses may want. Track sales by the hour, by the employee, or get daily information with automatically tabulated sales reports. More in-depth reporting is lacking, but Rezku provides basic, functional reporting.
Other Rezku POS Features
Other Rezku features include integrated time clock, tableside ordering and payments, cash drawer, kitchen display system, and more.
Even with a vast amount of POS competition, Rezku sets apart with a simple interface and advanced add-on features. These POS features make it a good contender at a scalable and affordable price. Rezku is always adapting and improving their product with their regular and frequent updates.
What Makes Rezku POS a Good Fit
- Modern and intuitive design with an advanced feature set
- Advance check management with onscreen authorization and cash drawer
- Cost efficient with a per feature package pricing
- Customizable named discounts and timed pricing controls
- CRM for marketing, promotions, and loyalty programs
16. Epos Now - Highly Advanced Reporting for Restaurants
Epos Now POS comes as a complete system used in the hospitality, including restaurants, and retail industries. The POS system integrates with the countertop and tableside hardware and back office management system.
These responsive systems work off and online for the peace of mind knowing you’re connected even without an internet connection. Espos is easy to use so staff can start using the system almost immediately. If your staff needs additional help, Epos Now offers a good selection of video tutorials accessible through your back-office module.
Top Features from Epos
- Easy to Use System
- Free First Time Training
- Floorplan Customization
- Paperless Tablet Ordering
- Direct Tableside to Kitchen
- Pricing and Promotion Management
- Refunds and Split Checks
- Customizable Receipts
- Inventory and Stock Management
- Built-In CRM
- Customizable Reports
- Multi Outlet
- Offline Mode
An All-Inclusive Restaurant POS System
This all-inclusive system is a platform for staff management, inventory control, back office management, reporting, and marketing. Epos Now also integrates with over 80 applications and programs for extra flexibility.
The added integrations give your customers more variety with their ordering and purchasing. For even more flexibility, Epos Now is compatible with iPad, Android, Mac, and PC.
The Epos Now system-hardware bundle includes a touch screen terminal, cash drawer, receipt printer, and EMV card reader. Installation is included, and bundles come with two payment options, one upfront payment or a monthly fee.
Fast Lookup with Customizable Dashboard
Epos Now has a customizable dashboard giving you a fast business lookup in different locations. The integrated payment feature accepts debit and credit cards over a global merchant network.
Open API lets you expand the payments, and the software’s good rights permissions restrict refunds and discount activities. An online booking system means you can manage appointments or manage and schedule staff rotations.
Epos Now connects with platforms like Nettl for expanding your restaurant’s online reach. You also get loyalty program tools with the management system for upselling and repeat visits.
What Makes Epos Now POS a Good Fit
- Flexible pricing with hardware bundle for an upfront payment or monthly installments
- Installation includes data migration for customer information, products, and inventory
- Customizable receipts displaying special offers and images with tracking
- Third party integration for accounting, scheduling, e-commerce, delivery, and EMV
- Next day warranty replacement for hardware
17. Loyverse POS - Manage Sales from Your Tablet
Loyverse POS is a free point-of-sale application and is especially suited for bars, coffee shops, and restaurants. It’s the perfect single-site service since it doesn’t require credit cards, contracts, or any commitment.
Even though Loyverse POS appears as a lightweight system, it’s anything but. This POS system gives the owner features like inventory and sales tracking, monitoring products, and menu items, and generating reports.
The fully optimized mobile system turns your smartphone and tablet into a virtual cash register. You can visualize sales and get analytical reports and track inventory for effectively growing your business.
Some of the Outstanding Features of Loyverse POS
- Smartphone or Tablet Platform
- Multiple Locations
- Item Variants and Modifiers
- Open Tickets
- Kitchen Display System
- Printed or Electronic Receipts
- Cash Management
- Refunds and Discounts
- Sales Analytics
- Inventory Management and Low Stock Alerts
- Staff Management
- Offline Functions
Reliable Restaurant POS and Free Installation
Loyverse gives small business owners a reliable POS system with free installation and iOS and Android platform. Expand your customer base, manage inventory and sales, and perform and monitor other functions at any time from anywhere.
With the offline capability, you can continue monitoring your business even when you lose your network connection.
The sales module lets you tag your popular selling items for building a business. Pinpoint your loyal customers and offer them reward points, discounts, or special promotions with a loyalty program. The included CRM feature captures customer information for marketing and developing a rewards program.
Manage Products According to Completion Cost or Price
The system lets owners manage product according to the cost of completion price or by product groups with images and descriptions. Loyverse also features a kitchen display system for assisting the kitchen staff in coordinating meal prep.
Staff assignment is easily done by assigning permissions for POS related tasks and work roles through the system. Analytical reports let you keep apprised of sales and operational performance for making improvements.
What Makes Loyverse POS a Good Fit
- Adapts to a wide variety of food service types, including bars, fast food, cafes, and more
- Good selection of hardware including scanners, cash drawers, printers, and tablet stands
- Doesn’t require long-term contracts or commitments
- Complete POS options including iPad, Android, cash register, and web front
- Includes essential management tools for staff, inventory, sales analytics, and more
18. AccuPOS - Time Saving Features for Restaurants
The technologically advanced AccuPOS delivers an inventory management system that integrates with popular accounting platforms. AccuPOS has a design specifically for Sage and QuickBooks but keeps bookkeeping and operations integrated and efficient.
AccuPOS is an innovative platform and one of the few on the market that is Sage and QuickBooks compatible. These accounting packages can act as the operational centerpiece while filling in the accounting gaps.
An Adaptive System for All Types of Food Service
All types of restaurants and bars match process flow to AccuPOS’ adaptive system with touch screen, PC, handheld, and tablet. The core toolset includes mobile POS, scanning, credit and debit card processing, and receipt printing.
This POS platform has all the functions a restaurant might need. You get a sound inventory management system, CRM functions, and staff management including time and attendance modules.
With customer relationship management, maintain customer loyalty programs, issue gift cards, maintain customer data and add comments and notes.
Top Features from AccuPOS
- Cloud Based
- All Service Types
- Smartphone or Tablet
- Easy to Use
- Scales to Business Growth
- EMV and PCI Compliant
- Staff Management
- Sales and Expense Tracking
- Accounting Integrations
- Guest Tracking and Contact
- Stock and Inventory Management
Portable and Easily Accessible Restaurant POS System
The Android-compatible POS makes the system portable and easily accessible. With the mobile platform, quickly enter orders and process credit cards from anywhere within the restaurant. The on-premise and web-based format make this software highly versatile.
This POS is an easy to use system with a simple and intuitive interface making quick work of operations. The fully customizable platform lets you separate button and hotkeys into tabbed and color-coded menus.
Standard and Customized Reporting
Standard and customized reporting help managers establish and understand the numbers that keep your business going. It's easy to monitor and manage your business either onsite or remotely with full access wherever you are.
Customers get quick and accurate service with tableside order processing and credit card scanning. Email customer receipts while capturing customer data for marketing campaigns.
AccuCOUNT the inventory management system lets you handle pricing, take delivery orders wirelessly, and adjust inventory count.
What Makes AccuPOS POS a Good Fit
- Customizable interface with color-coded tab menus for easier use
- Mobile ordering and card processing through Android compatibility
- On the go full feature access with a quick login
- Build a customer database and email receipts
19. MaitreD POS - Full Service, Feature Rich Solution
MaitreDPOS by Posera is a POS software designed for quick service and full table service restaurants, nightclubs, and bars. With its tablet-based POS functions and personalization ability, Maitre’D meets the needs of nearly any food service restaurant.
You get integrated transaction processing for handling the majority of transactions. MaitreD has gift card options, labor management, and scheduling, inventory management, forecasting, reporting, and other important food industry functions.
Top Features from MaitreD Restaurant POS
- All Restaurant Types
- Remote Access
- Floor Management
- Staff Management
- Online Reservation Integration
- Liquor Control Integration
- Gift Card and Loyalty Programs
- Sales Forecasting
Real-Time Reporting Through Smartphone Mobile App
A smartphone mobile application lets users get real-time reports and alerts while monitoring unlimited restaurant locations. Reports provide customer counts, sales information, and cost and historical data, on-site and remotely.
With the SQL platform, you can integrate the Maitre’D POS software with other IT solutions. Maitre’D is scalable to the business needs for allowing software growth as the company size expands.
What Makes MaitreD POS a Good Fit
- Built-in accounting with billing and invoicing
- Full employee management functions
- Inventory and menu management functions
- Tableside functions with separate and split check capabilities
- Table management and wait list and reservations management
- Kitchen management functions
- CRM module for customer information capture, loyalty programs, and gift cards
20. RanceLab FusionResto - Solid Cloud-Based Restaurant POS System
The ready-to-use RanceLab FusionResto is a cloud-based POS software. One of RaceLab’s product offerings, FusionResto works with full and quick service, to-go, clubs, discos, and bars.
The wide range of capabilities makes this full-function POS a top pick by profitable restaurant managers. FusionRestro includes accounting, billing, staff and payroll functions, inventory management, and customer information management. This POS program has the features you need for solving today’s food service problems.
Top Features from FusionResto POS
- Multi Service Modes
- Customizable Menu Management
- Multiple Section Table Layout
- Split-Bill and Multi Payments
- Void and Discount Control
- Inventory and Stock Management
- CRM Module
- Staff Management with Payroll
- Analytics and Reporting
A Superior Inventory Management System
Perhaps the biggest issue facing restaurants is inventory management. FusionRestro’s inventory has auto calculating stock and order levels with comprehensive analysis’ for a purchasing trend based SKUS reduction.
This inventory functionality differentiates between seasonal and perennial sales, enabling the appropriate item stock. The staff scheduling and payroll feature let managers conveniently organize work shifts and pay employees accurately.
Coordinate Customer Marketing with Built-In CRM
An incredible CRM program helps with coordinating customer marketing through SMS and email communications. With the integrated loyalty program, FusionRestro utilizes a point accumulation function for an easy customer incentive option.
For efficient service, you need a system that is easy to set up, easy to use, and intuitive for employee training. FusionRestro helps restaurants serve more people while keeping them happy.
What Makes RanceLab FusionResto POS a Good Fit
- Works well with full-service restaurants, take out, food court, nightclubs, and bars
- A wide range of functions including integrated payroll and staff management
- CRM module with email and SMS tools for keeping customers engaged
- Loyalty program functions with rebate and reward system
- KOT and Multi BOT printing channels for quicker checkout
Important Features for Restaurant POS Systems
It’s important to remember that not all restaurant POS systems are one-size-fits-all solutions. Since restaurants come in a variety of styles and sizes, each establishment has its own personalized needs.
This wide variety of restaurant needs makes finding the right POS system challenging. However, there are five needs common among all restaurants, whether they are full-service dining or fast food counters.
Speedy and Easy to Use
Regardless of the restaurant type you own, all aspects of the business requires a dependable speed. For everything from decision making to order taking, a slow POS spells failure for managers, cooks, and waitstaff.
An easy-to-use POS means streamlining and speeding up restaurant operations. Just a few seconds makes a big Whether it’s good or bad, speed impacts food, service, and overall restaurant profitability.
While the word inventory may instill fear in many managers, most admit, it directly affects a restaurant making money. Inventory isn’t a favorite topic among managers, but it’s a top necessity for being ahead in a highly competitive business.
Not having a proper inventory control and reporting system means lost money. Having a system with easy input and control helps managers monitor thin profit and loss margins. Look for POS systems that let you track each ingredient and item sold for long-term profitability.
All Department Reporting
Restaurants like all other types of business need actionable intelligence gathered from reporting. Good reporting gives insight into the numbers showing how the business is performing. Key Performance Indicators or KPI, help restaurants keep track of the business health.
Tracking sales by items, department, and hours, plus costs for food, labor, and other expenses are some important KPIs needed. An advantage with a cloud-based system, KPIs come with analytic features and real-time reporting. You get reports at any time, anywhere as long as you have internet access.
Today, marketing for the restaurant industry has a firm basis in internet presence, especially social media. All restaurants need a professional looking website offering visitors pertinent information. Information should include operation hours, contact info, menus, and social media links. Social sites make marketing campaigns effective.
Professional Facebook, Twitter, or Instagram pages keep the owner engaged with all customers at all times. Social media lets others share your story with family and friends, making it the best marketing available. The ideal restaurant POS offers managers the ability to market to an entire customer database through email and real time.
Any restaurant POS system provider should provide good technical support. Those familiar with the restaurant industry knows that any time a system goes down, panic takes over. Having technical support available 24 hours a day makes system problem headaches more bearable.
Cloud-based systems let technical support immediately dial into your system. Besides emergencies, you need good technical support for the initial setup, software upgrades, credit card help, and ongoing training. Responsive and reliable POS technical support is essential for the restaurant's success.
Factors to Consider When Shopping for a Restaurant POS System
You have many reasons for buying a POS system. Each day restaurants handle large volumes of cash and credit card transactions, making a POS system necessary.
POS systems help you track every sale, down to the penny while acting as a credit card processor. The POS software gives you and your customers a secure transaction.
Also, you have the restaurant security factor with a POS system. The system gives sale accountability to the server, making check altering impossible without a password. Sale accountability means less employee theft.
But, payment transactions aren’t the only reason for having a good system, geared toward the characteristics of your restaurant.
Benefits Needed in a POS System
Perhaps the biggest benefit of having a restaurant POS system is the communication simplification between wait staff and the kitchen. When your servers enter an order, it goes through the computer, directly to the kitchen printer. This direct link also helps you track everything from the amount of food used to your most popular menu items.
Being a restaurateur means focusing on an efficient kitchen and providing customers with great food and drinks. However, kitchen and food optimization isn’t the only important benefit of having the right point of sale (POS) system. There are five must-have benefits in the restaurant POS system you choose.
1. Easy Training and Order Entry
When choosing a POS system for a restaurant, look for one that’s intuitive with a user-friendly interface. A good POS should let your employees train fast and learn to ring up orders quickly. You need a simple and straightforward POS interface for less employee order mistakes.
Fewer mistakes mean the order volume smoothly flows, which ensures a great customer experience. Plus, with constant staff turnaround in restaurants, an easy-to-use POS minimizes training time for getting new employees on the floor.
2. Labor Management and Optimization
Essential to good restaurant operations is a streamlined workforce management system. Your POS platform needs a good selection of functions for automating your employee management. A good selection of management functions include:
- Clocking in and out within the POS system
- Scheduling for sufficient shift coverage during peak traffic
- Payroll reports for error-free payroll and reduced time spent calculating pay
3. Inventory Management
Inventory is one of the biggest resources of any restaurant. If you want control over your profit and loss, you need to start with a good inventory management function.
Inventory control in a POS system helps you identify all patterns for ingredient usage over a selected time frame. Knowing your usage patterns let you adjust and buy your ingredients and supplies accordingly.
Look for a restaurant POS system that lets you monitor your inventory at the ingredient level.
4. Waste Management
If you want to minimize restaurant waste, your POS system must help identify where you are using too much product. A good restaurant POS platform lets you identify any non-matching inventory levels. All actual inventory levels should match up with what your POS system says you have on hand.
Having good inventory information helps you track and analyze your staff’s product and ingredient misuse. Waste management avoids item overstocking or stocking items that aren’t being prepared and sold within a certain period. With good POS waste management, you add the money you save back into the restaurant’s bottom line.
5. Marketing Capabilities
If you’ve ever considered adding marketing to your business, but just haven’t spent the time, consider a CRM function. It’s surprising how much a restaurant POS CRM function can streamline customer communications and loyalty rewards.
With CRM functions, you can build a customer database and launch a reward program for frequent customers. By using pre-set purchase amounts or some menu items bought, you can drive traffic back into your restaurant. Marketing like this increases customer loyalty and contributes to word-of-mouth advertising when they tell friends and family about your business.
Loyalty programs are just one way you can market your business with a POS platform. By building a customer database, you can send email and SMS promotions or let customers know of any special events. Data-driven insights to all aspect of your business help you move your restaurant to the next financial level.
Other Things to Look For in a Restaurant POS System
Regardless of the type of restaurant, you own all restaurants have certain needs in common. For example, no matter the restaurant type, they all need a secure payment processing platform.
Restaurants must meet EMV standards and be capable of processing pin and chip transactions. Managers also need the ability to analyze their POS data for understanding their business performance.
Ordering and Payments
Besides accepting credit and debit cards and cash, restaurants must accept gift cards and mobile payments to stay competitive.
Beyond offering customers secure payment processing options, restaurants are increasingly moving to tableside order processing capabilities. Tableside service helps restaurants reduce or fully eliminate the constant travel by servers between tables and a terminal.
When servers can place orders and process payments at the table, it boosts efficiency and table turn times. With more efficient service, restaurants gain increased customer satisfaction.
When looking at tableside functions, you want a system that lets servers enter orders using multiple modifiers. Inventory control, in some POS systems, provides menu monitoring, automatic item countdown, and ingredient short supply lists. Menu monitoring eliminates the chances of taking orders the kitchen can’t fulfill.
For optimal customer service, look for tableside functions that allow for check splitting by guests and by item. Most systems also offer preset tipping options and built-in distribution and server payout calculators.
The tipping function ensures accurate earnings calculations and easy tip splits at business close time. Another customer favorited feature is the ability for sending electronic receipts via SMS or email.
Data Security Features
Vital to any size or type of restaurant is knowing their POS system collected data always has the best protection. Transaction protection includes encrypted cardholder data when a card gets swiped, or the chip is read.
Security also means keeping the data encrypted until the transaction gets processed. Some POS systems store the data on their cloud-based servers while others store data on the on-site server.
Regardless of which system you use, the POS must have safeguards in place against the risk of data breaches. These safeguards must comply with the Payment Application Data Security Standards (PA-DSS) and Payment Card Industry Data Security Standards (PCI-DSS).
Some of the more advanced restaurant POS systems monitor all transmissions, sending an alert of suspicious access points. However, there is more to keeping your transactions secure than just securing against outside transaction theft. Restaurant POS systems should also protect against any possible inside, employee theft.
Automatic Tracking & EMV Compliance
One POS option is the automatic tracking of all server collected cash. These systems may offer blind closeout capabilities. Blind closeout requires your waitstaff to reconcile the cash across all cash drawers at the end of each shift. Servers never know the exact collective amount they must turn over. This reconciliation ensures server accountability and simplifies the close-of-day job tasks.
Now that the United States requires all restaurants be EMV compliant, non-compliance with regulations is liable for fraud. EMV compliance gives better card fraud detection, protects against merchant liability, and accommodates preferences as guest use EMV payment options.
Flexibility and Customization
Finally, whether it’s a fine dining restaurant, fast food establishment, café, or bar, every food service has a distinct personality.
Some POS buyers need a large degree of system customization with some unconventional customization options. Other establishments may need non-standardized reporting while some want third-party software and hardware integrations.
Regardless of which side of the POS system your business falls, you must determine the degree of customization you need. Each restaurant has its limitations and constraints, and your anticipated needs is an important buying consideration.
Our Final Review
A small food establishment like a deli may not need a POS platform, especially if just starting out. This is especially true if you aren’t taking credit cards.
Many small restaurants still operate on a cash-only basis. However, if your plans include expanding your business or moving into franchising, then include a POS in the opening costs.
Before you make any decision on a restaurant POS system, take some time to do a little research. Reading this restaurant POS systems list is a good place to start researching. This guide can help help you find the right system for your business.
Many POS companies offer a free trial or demo of their product. Taking advantage of their offer is a great place to start researching the best POS system for your restaurant.
Trying the system before you buy it can help you learn what options and products might work the best for your needs.